TERMS & CONDITIONS

2017

2018

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TERMS & CONDITIONS These terms and conditions should be read carefully and all those
for whom the booking is made should be prepared to accept them.
Any booking for an AmaWaterways cruise is accepted subject
to these terms and conditions and Fred. Olsen Travel should be
informed directly of any objection to any part of these terms and
conditions.
RESERVATIONS AND FINAL PAYMENT:
To make a reservation please contact Fred. Olsen Travel, Olympus
House, 2 Olympus Close, Ipswich, IP1 5LN on 0800 954 0063
(Trade enquiries) or 0800 389 9811 (Direct) or your preferred ABTA
agent. Fred. Olsen Travel is a trading name of Fred. Olsen Travel
Limited, a Company registered in England and Wales (Company
Reg. No. 02287241). Fred. Olsen Travel is a member of ABTA (No.
V3510). It is bonded as a tour operator and holds an Air Travel
Organisers Licence issued by the Civil Aviation Authority (ATOL
0944). AmaWaterways has appointed Fred. Olsen Travel to act as
sales agent in the UK for the sale of holidays on the vessels within
this brochure. A deposit of £270, or £750 if booking on an Africa
river cruise (plus any other associated costs) per person is required
at time of booking. Final payment is due no later than 104 days
prior to departure; non-payment may result in the reservation
being cancelled.
PRICING:
Unless indicated otherwise, all brochure prices are per person,
based on double occupancy of a cabin, or standard hotel room.
Single rates are available for cruise at a supplement of plus 50%,
except for suites which are plus 100%. Single rates for land are
available at a supplement of £75 per night. Pricing is accurate
at time of printing and expected to be in effect at the time of
departure. In the event of an increase in any of the cost factors,
including airfares, taxes or other surcharges, AmaWaterways
reserves the right to increase the prices without notice. Airfares and
air taxes quoted on your invoice or by a reservation agent are only
guaranteed once full payment is received by AmaWaterways.
NOT INCLUDED IN THE PRICE:
Passports/visas, excess baggage fees; vaccinations; gratuities on
cruise ships; laundry, beverages and food not on the regular table
d’hôte menu; optional excursions; all other items of a personal
nature; travel, health, personal items or accident protection plans.
These items are paid locally. Governmental or local taxes/ fees,
airport taxes and fees and fuel surcharges not included in the price
will be charged by invoice.
CANCELLATION CHARGES:
In the unfortunate event that you cannot travel and you need to
cancel, please notify AmaWaterways in writing. No cancellation
can be taken without written notification. Cancellations are
effective from the date of receipt of the written notification. If
AmaWaterways has already issued final documentation that
includes air tickets, the unused air tickets must be returned to
AmaWaterways before they can be cancelled. Please note that any
name change/substitution of passenger is treated as a cancellation
and any/all applicable cancellation charges will be applied.
Cancellation charges are per person and as follows:
For cancellations received
More than 104 days prior to departure loss of deposit
103-60 days before departure 50% of the land and cruise price +
non-refundable airfares.
59-30 days before departure 75% of the land and cruise price +
non-refundable airfares.
29-15 days before departure 85% of the land and cruise price +
non-refundable airfares.
14 days before departure 100% of the land and cruise price + nonrefundable
airfares.
Cancellation charges listed above also applies towards upgrades
and transfers. Insurance premiums are non-refundable. Additional
fees will apply for any air tickets already issued. No refunds will be
made for unused services, or unused portions of the cruise/tour
once travel arrangements have commenced. If after returning from
the cruise you wish to inquire about any cruise services provided,
please ensure that all correspondence relating to those services is
received by AmaWaterways within 60 days after cruise completion.
PASSPORTS AND VISAS:
A valid passport is required of all travellers. Passports must be
valid six months after the scheduled return date to the UK. UK and
non UK citizens must consult with the appropriate consulates if
any visas are needed. Any visas, or travel documentation required
to travel is the sole responsibility of the passenger to obtain.
AmaWaterways is not responsible for delays or missed portions of
your cruise/tour, relating to incorrect travel documents or visas.
TRAVEL DOCUMENTS:
Upon full payment only, travel documents, including air tickets, are
sent postal ground delivery 2-3 weeks prior to departure. If you
would like your documents sent earlier, there is a £15 charge per
reservation.
YOUR FLIGHTS
AIRLINE TICKETS: (where applicable)
AmaWaterways determines airlines and flight schedules based on
the availability of its specific contracted carriers. Air tickets are
economy class, unless requested otherwise, and are issued under
the terms and conditions of the relevant airline(s). Business class
air travel is available for purchase at the time of booking; please
ask your reservation agent for details. Airlines require that your
exact name, as it appears in your passport, be on your air ticket.
AmaWaterways is not responsible for any issues resulting from
an incorrect name on any air ticket issued. Every effort is made
to obtain direct flights; however, your air schedule may require
connections and overnight travel. AmaWaterways is not responsible
for any costs resulting from lost air tickets, delays, disruptions or
cancelled flights; lost baggage or missed connections. In the event
of a lost air ticket, the passenger will need to file a Lost Ticket
Application with the carrier.
CHANGES:
All tickets issued by AmaWaterways have certain restrictions; they
cannot be reissued or exchanged. Any changes or refunds must be
processed through AmaWaterways. We reserve the right to charge
an administration fee of £35, in addition to any appropriate airline
fees for any changes made. Any cancellation is charged under the
cancellation penalty of the airline. Airline fees vary depending on
the carrier. Some air tickets will be non-refundable.
SPECIAL REQUESTS:
Requests for seat assignments, meal requirements, special services
and frequent flyer miles are at the sole discretion of the airline;
please contact the airline directly.
BAGGAGE:
Please check with the appropriate airline regarding airline baggage
allowances. In most cases, airlines allow 1 bag per person to be
checked in. AmaWaterways assumes no responsibility for loss,
theft, damage or delay to passenger’s luggage. Baggage insurance
is recommended.
CUSTOM AIR:
You may select your preferred carrier, flight schedule, deviations
and any related request through AmaWaterways Custom Air Desk.
All requests must be made at the time of booking.
TRANSFERS:
Please ask your agent for details.
OWN AIR:
For passengers making their own air arrangements, please note
that it is the passenger’s responsibility to obtain a valid ticket
direct from an air carrier suitable for and in time for travel to the
vessel and including local transfers which the passenger must
arrange. Fred. Olsen Travel accepts no responsibility for any travel
arrangement outside of the package provided to you.
GENERAL INFORMATION
CRUISE ITINERARIES:
Deviations to the planned cruise itineraries and hotels are possible,
although every effort will be made to keep them as they are shown
in the brochure and final documents. Should conditions render
cruise routes unsafe for navigation, AmaWaterways reserves the
right to provide alternative services, including but not limited to
accommodation on the docked ship and/or substitute ground
arrangements. We will make the effort to ensure that the places
visited, excursions operated and the hotels or ships offered are
as similar as possible to the ones originally planned. Any resulting
changes will not result in a refund for the original services; all cruise
routes are subject to change without notice.
CANCELLATIONS:
AmaWaterways reserves the right to cancel, change, postpone, any
departure date and itinerary. In the event of a complete cancellation
by AmaWaterways, we will issue a full refund of monies paid to
AmaWaterways for the cruise/tour.
DISABLED PARTICIPANTS:
Any disability requiring special attention must be reported to
AmaWaterways at the time of booking. AmaWaterways will make
reasonable efforts to accommodate the special needs of disabled
cruise participants, but is not responsible for any denial of services
by carriers, hotels, restaurants, or other independent suppliers. Tour
buses are not equipped with wheelchair ramps and cabin doors
are not wide enough to allow access by standard wheelchairs.
Wheelchairs and walkers cannot be carried on tour buses, due to
space limitations. Wheelchair passengers should be aware of these
limitations. For safety reasons, passengers in wheelchairs cannot
be carried on ramps in ports where the ship is at anchor. We regret
that we cannot provide individual assistance to a tour member
for walking, getting on/off tour busses and other transportation
vehicles, or other personal needs. A qualified travel companion
must accompany travellers who need assistance.
MEDICAL:
AmaWaterways does not employ doctors or nurses on our
vessels (except in Russia). Should you require medical attention,
local medical services can be contacted immediately. You are
responsible for any and all charges resulting in either visiting
the medical services, or their visiting you. AmaWaterways is not
responsible for the type or quality of the medical services you
may receive.
SMOKING:
Smoking is only allowed on the sun deck of all ships.
DIETS:
Please advise the AmaWaterways reservation agent at time of
booking of any special dietary requirements you may have and we
will make every effort to accommodate your request. Please note
that not all diets are possible.
NOTES
RESPONSIBILITY:
Fred. Olsen Travel, as sales agent for AmaWaterways, is
responsible to you in making arrangements for the services on
your confirmation invoice. If the services of the supplier cannot
be delivered, subject to ‘Cruise Itineraries’ clause above, or for
reasons beyond the control of Fred. Olsen Travel, Fred. Olsen Travel
will arrange for the provision of comparable services, where and
when possible. Any resulting additional expense will be payable
by the cruise participants and any resulting saving received will be
refunded to cruise participants.
AGREEMENT:
Payment of deposit and/or issue of your confirmation invoice shall
be deemed your consent to the terms and conditions herein. The
statements herein and the contract between cruise participants
and Fred. Olsen Travel is made on the terms of these booking
conditions, which are governed by English Law, and the jurisdiction
of the English Courts. Terms and Conditions listed are those
in effect at time of printing and will remain until replaced. Any
new or reissue of Terms and Conditions will replace all previous
versions. No person, other than an authorised representative of
AmaWaterways, by a document in writing, is authorised to vary,
add or waive any term or condition in this brochure, including any
term or condition set forth in the preceding provisions.
COMPLAINTS:
If you have a problem during your holiday, please inform the
relevant supplier (e.g. your hotelier) and our representative
immediately who will endeavour to put things right. If your
complaint is not resolved locally, please follow this up within 28
days of your return home by writing to the following address:
Fred. Olsen Travel Ltd, Olympus House, 2 Olympus Close, Ipswich,
Suffolk, IP1 5LN giving your booking reference and all other relevant
information. Please keep your letter concise and to the point. This
will assist us to quickly identify your concerns and speed up our
response to you. It is strongly recommended that you communicate
any complaint to the supplier of the services in question without
delay.
YOUR FINANCIAL PROTECTION:
Fred. Olsen Travel provides full financial protection for our package
holidays. For flights-based holidays this is through our Air Travel
Organiser’s Licence (number 0944). In the unlikely event of our
insolvency, the CAA will ensure that you are not stranded abroad
and will arrange to refund any money you have paid to us for an
advance booking. For further information visit the ATOL website at
www.atol.org.uk. When you buy a package that doesn’t include a
flight, protection is provided by way of a bond held by ABTA under
ABTA number 96925.
ABTA:
Fred. Olsen Travel are a member of ABTA, membership number
V3510. We are obliged to maintain a high standard of service to you
by ABTA’s Code of Conduct. We can also offer you an arbitration
scheme for the resolution of disputes arising out of this contract.
The scheme is arranged by ABTA and administered independently.
It is a simple and inexpensive method of arbitration on documents
alone with restricted liability on you for costs. The upper limit on
claims is £5,000 per person and £25,000 per booking form. The
scheme does not apply to claims which are solely in respect of
physical injury or illness or their consequences. It can however
deal with claims which include an element of minor injury or illness
subject to a limit of £1,500 on the amount the arbitrator can award
per person in respect of this element. Your request for arbitration
must be received by ABTA within eighteen months of the date of
return from holiday. For injury and illness claims, you can request
the ABTA Mediation Procedure and we have the option to agree to
mediation. Further information on the Code and ABTA’s assistance
in resolving disputes can be found on www.abta.com.
PASSENGER CONTRACT:
All transport onboard ship is provided subject to the terms and
conditions of the Passenger Contract that you will receive with
your final documentation. The Passenger Contract is governed
by the Law of Switzerland and is subject to the limits of liability
and claims laid out under the Athens Convention Relating to the
Carriage of Passengers and Their Luggage by Sea, 1974 and the
International Convention on Limitation of Liability for Maritime
Claims. Any disputes will be litigated exclusively in the courts of
Basel, Switzerland.
TERMS & CONDITIONS These terms and conditions should be read carefully and all those
for whom the booking is made should be prepared to accept them.
Any booking for an AmaWaterways cruise is accepted subject
to these terms and conditions and Fred. Olsen Travel should be
informed directly of any objection to any part of these terms and
conditions.
RESERVATIONS AND FINAL PAYMENT:
To make a reservation please contact Fred. Olsen Travel, Olympus
House, 2 Olympus Close, Ipswich, IP1 5LN on 0800 954 0063
(Trade enquiries) or 0800 389 9811 (Direct) or your preferred ABTA
agent. Fred. Olsen Travel is a trading name of Fred. Olsen Travel
Limited, a Company registered in England and Wales (Company
Reg. No. 02287241). Fred. Olsen Travel is a member of ABTA (No.
V3510). It is bonded as a tour operator and holds an Air Travel
Organisers Licence issued by the Civil Aviation Authority (ATOL
0944). AmaWaterways has appointed Fred. Olsen Travel to act as
sales agent in the UK for the sale of holidays on the vessels within
this brochure. A deposit of £270, or £750 if booking on an Africa
river cruise (plus any other associated costs) per person is required
at time of booking. Final payment is due no later than 104 days
prior to departure; non-payment may result in the reservation
being cancelled.
PRICING:
Unless indicated otherwise, all brochure prices are per person,
based on double occupancy of a cabin, or standard hotel room.
Single rates are available for cruise at a supplement of plus 50%,
except for suites which are plus 100%. Single rates for land are
available at a supplement of £75 per night. Pricing is accurate
at time of printing and expected to be in effect at the time of
departure. In the event of an increase in any of the cost factors,
including airfares, taxes or other surcharges, AmaWaterways
reserves the right to increase the prices without notice. Airfares and
air taxes quoted on your invoice or by a reservation agent are only
guaranteed once full payment is received by AmaWaterways.
NOT INCLUDED IN THE PRICE:
Passports/visas, excess baggage fees; vaccinations; gratuities on
cruise ships; laundry, beverages and food not on the regular table
d’hôte menu; optional excursions; all other items of a personal
nature; travel, health, personal items or accident protection plans.
These items are paid locally. Governmental or local taxes/ fees,
airport taxes and fees and fuel surcharges not included in the price
will be charged by invoice.
CANCELLATION CHARGES:
In the unfortunate event that you cannot travel and you need to
cancel, please notify AmaWaterways in writing. No cancellation
can be taken without written notification. Cancellations are
effective from the date of receipt of the written notification. If
AmaWaterways has already issued final documentation that
includes air tickets, the unused air tickets must be returned to
AmaWaterways before they can be cancelled. Please note that any
name change/substitution of passenger is treated as a cancellation
and any/all applicable cancellation charges will be applied.
Cancellation charges are per person and as follows:
For cancellations received
More than 104 days prior to departure loss of deposit
103-60 days before departure 50% of the land and cruise price +
non-refundable airfares.
59-30 days before departure 75% of the land and cruise price +
non-refundable airfares.
29-15 days before departure 85% of the land and cruise price +
non-refundable airfares.
14 days before departure 100% of the land and cruise price + nonrefundable
airfares.
Cancellation charges listed above also applies towards upgrades
and transfers. Insurance premiums are non-refundable. Additional
fees will apply for any air tickets already issued. No refunds will be
made for unused services, or unused portions of the cruise/tour
once travel arrangements have commenced. If after returning from
the cruise you wish to inquire about any cruise services provided,
please ensure that all correspondence relating to those services is
received by AmaWaterways within 60 days after cruise completion.
PASSPORTS AND VISAS:
A valid passport is required of all travellers. Passports must be
valid six months after the scheduled return date to the UK. UK and
non UK citizens must consult with the appropriate consulates if
any visas are needed. Any visas, or travel documentation required
to travel is the sole responsibility of the passenger to obtain.
AmaWaterways is not responsible for delays or missed portions of
your cruise/tour, relating to incorrect travel documents or visas.
TRAVEL DOCUMENTS:
Upon full payment only, travel documents, including air tickets, are
sent postal ground delivery 2-3 weeks prior to departure. If you
would like your documents sent earlier, there is a £15 charge per
reservation.
YOUR FLIGHTS
AIRLINE TICKETS: (where applicable)
AmaWaterways determines airlines and flight schedules based on
the availability of its specific contracted carriers. Air tickets are
economy class, unless requested otherwise, and are issued under
the terms and conditions of the relevant airline(s). Business class
air travel is available for purchase at the time of booking; please
ask your reservation agent for details. Airlines require that your
exact name, as it appears in your passport, be on your air ticket.
AmaWaterways is not responsible for any issues resulting from
an incorrect name on any air ticket issued. Every effort is made
to obtain direct flights; however, your air schedule may require
connections and overnight travel. AmaWaterways is not responsible
for any costs resulting from lost air tickets, delays, disruptions or
cancelled flights; lost baggage or missed connections. In the event
of a lost air ticket, the passenger will need to file a Lost Ticket
Application with the carrier.
CHANGES:
All tickets issued by AmaWaterways have certain restrictions; they
cannot be reissued or exchanged. Any changes or refunds must be
processed through AmaWaterways. We reserve the right to charge
an administration fee of £35, in addition to any appropriate airline
fees for any changes made. Any cancellation is charged under the
cancellation penalty of the airline. Airline fees vary depending on
the carrier. Some air tickets will be non-refundable.
SPECIAL REQUESTS:
Requests for seat assignments, meal requirements, special services
and frequent flyer miles are at the sole discretion of the airline;
please contact the airline directly.
BAGGAGE:
Please check with the appropriate airline regarding airline baggage
allowances. In most cases, airlines allow 1 bag per person to be
checked in. AmaWaterways assumes no responsibility for loss,
theft, damage or delay to passenger’s luggage. Baggage insurance
is recommended.
CUSTOM AIR:
You may select your preferred carrier, flight schedule, deviations
and any related request through AmaWaterways Custom Air Desk.
All requests must be made at the time of booking.
TRANSFERS:
Please ask your agent for details.
OWN AIR:
For passengers making their own air arrangements, please note
that it is the passenger’s responsibility to obtain a valid ticket
direct from an air carrier suitable for and in time for travel to the
vessel and including local transfers which the passenger must
arrange. Fred. Olsen Travel accepts no responsibility for any travel
arrangement outside of the package provided to you.
GENERAL INFORMATION
CRUISE ITINERARIES:
Deviations to the planned cruise itineraries and hotels are possible,
although every effort will be made to keep them as they are shown
in the brochure and final documents. Should conditions render
cruise routes unsafe for navigation, AmaWaterways reserves the
right to provide alternative services, including but not limited to
accommodation on the docked ship and/or substitute ground
arrangements. We will make the effort to ensure that the places
visited, excursions operated and the hotels or ships offered are
as similar as possible to the ones originally planned. Any resulting
changes will not result in a refund for the original services; all cruise
routes are subject to change without notice.
CANCELLATIONS:
AmaWaterways reserves the right to cancel, change, postpone, any
departure date and itinerary. In the event of a complete cancellation
by AmaWaterways, we will issue a full refund of monies paid to
AmaWaterways for the cruise/tour.
DISABLED PARTICIPANTS:
Any disability requiring special attention must be reported to
AmaWaterways at the time of booking. AmaWaterways will make
reasonable efforts to accommodate the special needs of disabled
cruise participants, but is not responsible for any denial of services
by carriers, hotels, restaurants, or other independent suppliers. Tour
buses are not equipped with wheelchair ramps and cabin doors
are not wide enough to allow access by standard wheelchairs.
Wheelchairs and walkers cannot be carried on tour buses, due to
space limitations. Wheelchair passengers should be aware of these
limitations. For safety reasons, passengers in wheelchairs cannot
be carried on ramps in ports where the ship is at anchor. We regret
that we cannot provide individual assistance to a tour member
for walking, getting on/off tour busses and other transportation
vehicles, or other personal needs. A qualified travel companion
must accompany travellers who need assistance.
MEDICAL:
AmaWaterways does not employ doctors or nurses on our
vessels (except in Russia). Should you require medical attention,
local medical services can be contacted immediately. You are
responsible for any and all charges resulting in either visiting
the medical services, or their visiting you. AmaWaterways is not
responsible for the type or quality of the medical services you
may receive.
SMOKING:
Smoking is only allowed on the sun deck of all ships.
DIETS:
Please advise the AmaWaterways reservation agent at time of
booking of any special dietary requirements you may have and we
will make every effort to accommodate your request. Please note
that not all diets are possible.
NOTES
RESPONSIBILITY:
Fred. Olsen Travel, as sales agent for AmaWaterways, is
responsible to you in making arrangements for the services on
your confirmation invoice. If the services of the supplier cannot
be delivered, subject to ‘Cruise Itineraries’ clause above, or for
reasons beyond the control of Fred. Olsen Travel, Fred. Olsen Travel
will arrange for the provision of comparable services, where and
when possible. Any resulting additional expense will be payable
by the cruise participants and any resulting saving received will be
refunded to cruise participants.
AGREEMENT:
Payment of deposit and/or issue of your confirmation invoice shall
be deemed your consent to the terms and conditions herein. The
statements herein and the contract between cruise participants
and Fred. Olsen Travel is made on the terms of these booking
conditions, which are governed by English Law, and the jurisdiction
of the English Courts. Terms and Conditions listed are those
in effect at time of printing and will remain until replaced. Any
new or reissue of Terms and Conditions will replace all previous
versions. No person, other than an authorised representative of
AmaWaterways, by a document in writing, is authorised to vary,
add or waive any term or condition in this brochure, including any
term or condition set forth in the preceding provisions.
COMPLAINTS:
If you have a problem during your holiday, please inform the
relevant supplier (e.g. your hotelier) and our representative
immediately who will endeavour to put things right. If your
complaint is not resolved locally, please follow this up within 28
days of your return home by writing to the following address:
Fred. Olsen Travel Ltd, Olympus House, 2 Olympus Close, Ipswich,
Suffolk, IP1 5LN giving your booking reference and all other relevant
information. Please keep your letter concise and to the point. This
will assist us to quickly identify your concerns and speed up our
response to you. It is strongly recommended that you communicate
any complaint to the supplier of the services in question without
delay.
YOUR FINANCIAL PROTECTION:
Fred. Olsen Travel provides full financial protection for our package
holidays. For flights-based holidays this is through our Air Travel
Organiser’s Licence (number 0944). In the unlikely event of our
insolvency, the CAA will ensure that you are not stranded abroad
and will arrange to refund any money you have paid to us for an
advance booking. For further information visit the ATOL website at
www.atol.org.uk. When you buy a package that doesn’t include a
flight, protection is provided by way of a bond held by ABTA under
ABTA number 96925.
ABTA:
Fred. Olsen Travel are a member of ABTA, membership number
V3510. We are obliged to maintain a high standard of service to you
by ABTA’s Code of Conduct. We can also offer you an arbitration
scheme for the resolution of disputes arising out of this contract.
The scheme is arranged by ABTA and administered independently.
It is a simple and inexpensive method of arbitration on documents
alone with restricted liability on you for costs. The upper limit on
claims is £5,000 per person and £25,000 per booking form. The
scheme does not apply to claims which are solely in respect of
physical injury or illness or their consequences. It can however
deal with claims which include an element of minor injury or illness
subject to a limit of £1,500 on the amount the arbitrator can award
per person in respect of this element. Your request for arbitration
must be received by ABTA within eighteen months of the date of
return from holiday. For injury and illness claims, you can request
the ABTA Mediation Procedure and we have the option to agree to
mediation. Further information on the Code and ABTA’s assistance
in resolving disputes can be found on www.abta.com.
PASSENGER CONTRACT:
All transport onboard ship is provided subject to the terms and
conditions of the Passenger Contract that you will receive with
your final documentation. The Passenger Contract is governed
by the Law of Switzerland and is subject to the limits of liability
and claims laid out under the Athens Convention Relating to the
Carriage of Passengers and Their Luggage by Sea, 1974 and the
International Convention on Limitation of Liability for Maritime
Claims. Any disputes will be litigated exclusively in the courts of
Basel, Switzerland.
TERMS & CONDITIONS – AMAWATERWAYS


Parties
In these terms and conditions, “you” or “passenger” or “participant” refers to the person booking, purchasing or travelling on the cruise, and to individuals travelling as part of that person’s reservation. “We” or “us” refers to Amadeus Waterways Inc, a California corporation (AWI) and AmaWaterways, the trading name of AmaWaterways Ltd, a company registered in England with company number 10184331. AWI offers the travel and enters into these terms and conditions with you pursuant to arrangements made with AmaWaterways Ltd.

Reservations & Final Payment
To make a reservation, please contact AmaWaterways (AmaWaterways Ltd, Abbots Place Suite B, Walnut Tree Close, Guildford, GU1 4RW, Surrey, UK) on 0800 520 2250 (Trade reservations) or 0800 320 2335 (Customer reservations) or your preferred ABTA agent. A deposit of £270, or £750 if booking on an Africa river cruise (plus any other associated costs), per person is required at time of booking. Final payment is due no later than 90 days prior to departure; non-payment may result in the reservation being cancelled.

Pricing
Unless indicated otherwise, all brochure prices are per person, based on double occupancy of a stateroom, or standard hotel room. Single rates are available for cruise at a supplement of plus 50%, except for suites which are plus 100%. Pricing is accurate at time of printing and expected to be in effect at the time of departure but maybe subject to surcharge or reduction for the following items: transportation costs, including the cost of fuel; dues, taxes, or fees chargeable for services such as landing taxes or embarkation or disembarkation fees at ports and airports; government action such as increases in VAT or any other government imposed increases; or currency exchange rate fluctuations. Only amounts in excess of 2% of the holiday price excluding insurance premiums and any amendment charges will lead to a surcharge or reduction; any surcharge levied will include an amount to cover agent’s commission. If this means paying more than 10% above the holiday price quoted at time of booking, you will be entitled to cancel the holiday with a full refund of all money paid (not including any premium paid for holiday insurance and amendment charges). Such a cancellation must be made within 14 days of the issue date printed on the surcharge invoice. Failure to pay a surcharge within 14 days may be treated as cancellation of the booking by you, and a cancellation charge of the amount shown under “Cancellation Charges” applicable on the date of AmaWaterways’ decision to cancel will be made. No surcharge or reduction will be made less than 30 days before the date of commencement of the holiday but bookings received within this period may be charged at the published price plus any surcharge arising up to the date of that booking. Airfares and air taxes quoted on your invoice or by a reservation agent are only guaranteed once full payment is received by AmaWaterways. A charge may apply to payments by credit card.

Not included in the price
Passports/visas, excess baggage fees; vaccinations; gratuities on cruise ships; laundry, beverages and food not on the regular table d’hôte menu; optional excursions; all other items of a personal nature; travel, health, personal items or accident protection plans. These items are paid locally. Governmental or local taxes/ fees, airport taxes and fees and fuel surcharges not included in the price will be charged by invoice.

Cancellation charges
In the unfortunate event that you cannot travel and you need to cancel, please notify AmaWaterways in writing. No cancellation can be taken without written notification. Cancellations are effective from the date of receipt of the written notification. If AmaWaterways has already issued final documentation that includes air tickets, the unused air tickets must be returned to AmaWaterways before they can be cancelled. Please note that any name change/ substitution of passenger is treated as a cancellation and any/all applicable cancellation charges will be applied. Cancellation charges are per person and shown below

CANCELLATION CHARGES DAYS BEFORE CRUISE & LAND DEPARTURE CANCELLATION CHARGE

More than 90 days          Loss of deposit prior to departure
86-60 days                         50% of the land and cruise price before departure + non-refundable airfares
59-30 days                         75% of cruise and land price before departure + non-refundable airfares
29-7 days                           85% of cruise and land price before departure + non-refundable airfares
Less than 7 days               100% of cruise and land price before departure + non-refundable airfares

Cancellation charges listed above also applies towards upgrades and transfers. Insurance premiums are non-refundable. Additional fees will apply for any air tickets already issued. No refunds will be made for unused services, or unused portions of the cruise/tour once travel arrangements have commenced. If after returning from the cruise you wish to enquire about any cruise services provided, please ensure that all correspondence relating to those services is received by AmaWaterways within 60 days after cruise completion.

Passports and visas
A valid passport is required of all travellers. Passports must be valid six months after the scheduled return date to the UK. UK and non UK citizens must consult with the appropriate consulates if any visas are needed. Any visas, or travel documentation required to travel is the sole responsibility of the passenger to obtain. AmaWaterways is not responsible for delays or missed portions of your cruise/tour, relating to incorrect travel documents or visas.

Travel documents
Upon full payment only, travel documents, including air tickets, are sent postal ground delivery 2-3 weeks prior to departure. If you would like your documents sent earlier, there is a £15 charge per reservation.

YOUR FLIGHTS

Airline tickets (where applicable)
AmaWaterways determines airlines and flight schedules based on the availability of its specific contracted carriers. Air tickets are economy class, unless requested otherwise, and are issued under the terms and conditions of the relevant airline(s). Business class air travel is available for purchase at the time of booking; please ask your reservation agent for details. Airlines require that your exact name, as it appears in your passport, be on your air ticket. AmaWaterways is not responsible for any issues resulting from an incorrect name on any air ticket issued. Every effort is made to obtain direct flights; however, your air schedule may require connections and overnight travel. AmaWaterways is not responsible for any costs resulting from lost air tickets, delays, disruptions or cancelled flights; lost baggage or missed connections. In the event of a lost air ticket, the passenger will need to file a Lost Ticket Application with the carrier.

Changes
All tickets issued by AmaWaterways have certain restrictions; they cannot be reissued or exchanged. Any changes or refunds must be processed through AmaWaterways. We reserve the right to charge an administration fee of £35, in addition to any appropriate airline fees for any changes made. Any cancellation is charged under the cancellation penalty of the airline. Airline fees vary depending on the carrier. Some air tickets will be non-refundable. Special requests: Requests for seat assignments, meal requirements, special services and frequent flyer miles are at the sole discretion of the airline; please contact the airline directly.

Baggage
Please check with the appropriate airline regarding airline baggage allowances. In most cases, airlines allow 1 bag per person to be checked in. AmaWaterways assume no responsibility for loss, theft, damage or delay to passenger’s luggage. Baggage insurance is recommended.

Transfers
AmaWaterways can arrange transfers at time of booking.

Own air
For passengers making their own air arrangements, please note that it is the passenger’s responsibility to obtain a valid ticket direct from an air carrier suitable for and in time for travel to the vessel and including local transfers which the passenger must arrange. AmaWaterways accepts no responsibility for any travel arrangement outside of the package provided to you.

GENERAL INFORMATION

Cruise itineraries
Deviations to the planned cruise itineraries and hotels are possible, although every effort will be made to keep them as they are shown in the brochure and final documents. Should conditions render cruise routes unsafe for navigation, AmaWaterways reserves the right to provide alternative services, including but not limited to accommodation on the docked ship and/or substitute ground arrangements. AmaWaterways will make the effort to ensure that the places visited, excursions operated and the hotels or ships offered are as similar as possible to the ones originally planned. Any resulting changes will not result in a refund for the original services; all cruise routes are subject to change without notice.

Cancellations
AmaWaterways reserves the right to cancel, change, or postpone, any departure date and itinerary. In the event of a complete cancellation by AmaWaterways, we will issue a full refund of monies paid for the cruise/tour.

Child policy
All guests under the age of 18 are to be in a cabin with an adult, and must remain supervised at all times, and their safety is the responsibility of the accompanying adult(s). Children between the ages of 4- 10 at the time of embarkation may share a cabin with 2 adults provided the child is able to share the bed with the adults – no additional bed will be provided. Please be aware that balcony cabins of any kind may be unsafe for small children if left unsupervised. Children 4-7 years old are not recommended on any program and on our Africa program, due to safety precautions, there is a minimum age limit of 12 years old, unless otherwise agreed upon by AmaWaterways. AmaWaterways does not provide child specific programs or child-minding facilities.

Disabled participants
Any disability requiring special attention must be reported to AmaWaterways at the time of booking. AmaWaterways will make reasonable efforts to accommodate the special needs of disabled cruise participants, but is not responsible for any denial of services by carriers, hotels, restaurants, or other independent suppliers. Tour buses are not equipped with wheelchair ramps and stateroom doors are not wide enough to allow access by standard wheelchairs. Wheelchairs and walkers cannot be carried on tour buses, due to space limitations. Wheelchair passengers should be aware of these limitations. For safety reasons, passengers in wheelchairs cannot be carried on ramps in ports where the ship is at anchor. We regret that we cannot provide individual assistance to a tour member for walking, getting on/off tour busses and other transportation vehicles, or other personal needs. A qualified travel companion must accompany travellers who need assistance. Pregnancy: For the safety of parent and child, and depending on various circumstances, passengers who are at an advanced stage of pregnancy (after 5 months) may be subject to restrictions or exclusion concerning their ability to travel and/or board a ship. Please inform us immediately, so we can assess your personal circumstances and possible accommodation

Medical
AmaWaterways does not employ doctors or nurses on their vessels. Should you require medical attention, local medical services can be contacted immediately. You are responsible for any and all charges resulting in either visiting the medical services, or their visiting you. AmaWaterways are not responsible for the type or quality of the medical services you may receive.

Inoculations and Medical Preparation
All passengers travelling on certain Africa itineraries will require Yellow Fever vaccination. AmaWaterways strongly recommends that all passengers take malaria pills for travel to Africa. Please contact your personal physician or local health department prior to travel for further detailed information and recommended precautionary measures.

Smoking
Smoking is only allowed on the Sun Deck of all ships.

Diets
Please advise AmaWaterways at time of booking of any special dietary requirements you may have and we will make every effort to accommodate your request. Please note that not all dietary requests are possible.

Disclaimer of Responsibility
AWI’s arrangements are with AmaWaterways Ltd, and they arrange with others for services described in this confirmation and in our brochures. Transport on river cruise ships (“ships”) or other forms of transport (“transport”) is provided by third party owners, operators and charterers (“supplier(s)”). Suppliers are separate entities and are deemed not to be our principals, agents, employees or partners. We do not own or operate any ship or transport service. Accordingly, WE DISCLAIM RESPONSIBILITY AND LIABILITY FOR, AND PARTICIPANT WAIVES, RELEASES AND ACKNOWLEDGES THAT THERE SHALL NOT BE ANY CLAIM OR RECOURSE AGAINST US FOR OR AS A CONSEQUENCE OF: BREACH OF DUTY, BREACH OF CONTRACT, NEGLIGENT OR WILLFUL OR INTENTIONAL ACT, FAILURE TO ACT OR OMISSION BY ANY SUPPLIER. Supplier and participant obligations and liabilities are subject in each case to terms and conditions of each supplier’s contract of carriage or other supplier terms and conditions, and any and all applicable government laws and regulations and international conventions that apply, including, but not limited to choice of law, jurisdiction of disputes and limitations of liability and limitations on timing of claims. PARTICIPANT AGREES THAT WE SHALL NOT BE LIABLE FOR ANY DAMAGE, LOSS (INCLUDING PERSONAL INJURY, DEATH, AND LOSS OF OR DAMAGE TO PROPERTY) OR EXPENSE OCCASIONED BY ANY ACT OR OMISSION OF ANY SUPPLIER PROVIDING SERVICES, OR ANY PROVIDER OF A TRAVEL PROTECTION PLAN, OR INSURER, OR OF ANY OTHER PERSON. If the services of a supplier cannot be delivered or there are changes in any planned service for any reason beyond our control, we will make an effort to arrange similar services. Any resulting additional expenses will be participant’s responsibility.

Limitation of Liability
REGARDLESS OF ANY OTHER PROVISIONS IN THIS CONFIRMATION AND IN OUR BROCHURES, OUR LIABILITY FOR BREACH, DAMAGE, LOSS, PERSONAL INJURY, DEATH, AND/OR LOSS OF OR DAMAGE TO PROPERTY, OR OTHER LOSS, INJURY OR DAMAGE, ALSO INCLUDING, BUT NOT LIMITED TO, ECONOMIC DAMAGES, EMOTIONAL DISTRESS, MENTAL SUFFERING AND/OR PHYSICAL OR PSYCHOLOGIC INJURY, WHETHER OCCURRING BEFORE THE START OF TRAVEL, AFTER TRAVEL HAS BEGUN, AFTER COMPLETION OF THE TRAVEL, OR MULTIPLE TIME PERIODS, AND REGARDLESS OF WHETHER DUE TO ACCIDENTAL OR WILLFUL OR INTENTIONAL ACT OR OMISSION OF ANY PERSON OR ENTITY, OR OTHER CAUSE SHALL NOT EXCEED THE AMOUNT PAID TO US FOR THE TRAVEL NOTES

Responsibility
AmaWaterways is responsible to you in making arrangements for the services on your confirmation invoice. If the services of the supplier cannot be delivered, subject to ‘Cruise Itineraries’ clause above, or for reasons beyond the control of AmaWaterways, we will arrange for the provision of comparable services, where and when possible. Any resulting additional expense will be payable by the cruise participants and any resulting saving received will be refunded to cruise participants.

Agreement
Payment of deposit and/or issue of your confirmation invoice shall be deemed your consent to the terms and conditions herein. The statements herein and the contract between cruise participants and AmaWaterways is made on the terms of these booking conditions, which are governed by English Law, and the jurisdiction of the English Courts. Terms and Conditions listed are those in effect at time of printing and will remain until replaced. Any new or reissue of Terms and Conditions will replace all previous versions. No person, other than an authorised representative of AmaWaterways, by a document in writing, is authorised to vary, add or waive any term or condition in this brochure, including any term or condition set forth in the preceding provisions.

Complaints
If you have a problem during your holiday, please inform the relevant supplier (e.g. your hotelier) and AmaWaterways representative immediately who will endeavour to put things right. If your complaint is not resolved locally, please follow this up within 28 days of your return home by writing to the following address: AmaWaterways Ltd, Abbots Place Suite B, Walnut Tree Close, Guildford, GU1 4RW, Surrey, UK giving your booking reference and all other relevant information. Please keep your letter concise and to the point. This will assist us to quickly identify your concerns and speed up our response to you. It is strongly recommended that you communicate any complaint to the supplier of the services in question without delay.

Your financial protection

ABTA
AmaWaterways Ltd is a member of ABTA with membership number Y6393. ABTA & ABTA Members help holidaymakers get the most from their travel and assist them when things do not go according to plan. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. We can also offer you ABTA’s scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. If we can’t resolve your complaint, go to www.abta.com to sue ABTA’s simple procedure. Further information on the CODE and ABTA’s assistance in resolving disputes can be found on www.abta.com. You can also access the European Commission Online Dispute (ODR) Resolution platform at http://ec.europa.eu/consumers/odr/. This ODR Platform is a means of registering your complaint with us; it will not determine how your conflict should be resolved. For further information about ABTA, the Code of Conduct and the arbitration scheme available to you if you have a complaint, contact ABTA, 30 Park Street, London SE1 9EQ. Tel 0203 117 0500 or www.abta.com.
http://www.amawaterways.ca/landingpages/102616_CLIAOffer.aspx

ATOL
We hold an Air Travel Organisers License (ATOL) issued by the CAA (ATOL Number 11232). When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable). If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.
http://www.amawaterways.ca/landingpages/102616_CLIAOffer.aspx

Passenger contract
All transport on board ship is provided subject to the terms and conditions of the Passenger Contract that you will receive with your final documentation. The Passenger Contract is governed by the Law of Switzerland and is subject to the limits of liability and claims laid out under the Athens Convention Relating to the Carriage of Passengers and Their Luggage by Sea, 1974 and the International Convention on Limitation of Liability for Maritime Claims. Any disputes will be litigated exclusively in the courts
TERMS & CONDITIONS – AMAWATERWAYS


Parties
In these terms and conditions, “you” or “passenger” or “participant” refers to the person booking, purchasing or travelling on the cruise, and to individuals travelling as part of that person’s reservation. “We” or “us” refers to Amadeus Waterways Inc, a California corporation (AWI) and AmaWaterways, the trading name of AmaWaterways Ltd, a company registered in England with company number 10184331. AWI offers the travel and enters into these terms and conditions with you pursuant to arrangements made with AmaWaterways Ltd.

Reservations & Final Payment
To make a reservation, please contact AmaWaterways (AmaWaterways Ltd, Abbots Place Suite B, Walnut Tree Close, Guildford, GU1 4RW, Surrey, UK) on 0800 520 2250 (Trade reservations) or 0800 320 2335 (Customer reservations) or your preferred ABTA agent. A deposit of £270, or £750 if booking on an Africa river cruise (plus any other associated costs), per person is required at time of booking. Final payment is due no later than 90 days prior to departure; non-payment may result in the reservation being cancelled.

Pricing
Unless indicated otherwise, all brochure prices are per person, based on double occupancy of a stateroom, or standard hotel room. Single rates are available for cruise at a supplement of plus 50%, except for suites which are plus 100%. Pricing is accurate at time of printing and expected to be in effect at the time of departure but maybe subject to surcharge or reduction for the following items: transportation costs, including the cost of fuel; dues, taxes, or fees chargeable for services such as landing taxes or embarkation or disembarkation fees at ports and airports; government action such as increases in VAT or any other government imposed increases; or currency exchange rate fluctuations. Only amounts in excess of 2% of the holiday price excluding insurance premiums and any amendment charges will lead to a surcharge or reduction; any surcharge levied will include an amount to cover agent’s commission. If this means paying more than 10% above the holiday price quoted at time of booking, you will be entitled to cancel the holiday with a full refund of all money paid (not including any premium paid for holiday insurance and amendment charges). Such a cancellation must be made within 14 days of the issue date printed on the surcharge invoice. Failure to pay a surcharge within 14 days may be treated as cancellation of the booking by you, and a cancellation charge of the amount shown under “Cancellation Charges” applicable on the date of AmaWaterways’ decision to cancel will be made. No surcharge or reduction will be made less than 30 days before the date of commencement of the holiday but bookings received within this period may be charged at the published price plus any surcharge arising up to the date of that booking. Airfares and air taxes quoted on your invoice or by a reservation agent are only guaranteed once full payment is received by AmaWaterways. A charge may apply to payments by credit card.

Not included in the price
Passports/visas, excess baggage fees; vaccinations; gratuities on cruise ships; laundry, beverages and food not on the regular table d’hôte menu; optional excursions; all other items of a personal nature; travel, health, personal items or accident protection plans. These items are paid locally. Governmental or local taxes/ fees, airport taxes and fees and fuel surcharges not included in the price will be charged by invoice.

Cancellation charges
In the unfortunate event that you cannot travel and you need to cancel, please notify AmaWaterways in writing. No cancellation can be taken without written notification. Cancellations are effective from the date of receipt of the written notification. If AmaWaterways has already issued final documentation that includes air tickets, the unused air tickets must be returned to AmaWaterways before they can be cancelled. Please note that any name change/ substitution of passenger is treated as a cancellation and any/all applicable cancellation charges will be applied. Cancellation charges are per person and shown below

CANCELLATION CHARGES DAYS BEFORE CRUISE & LAND DEPARTURE CANCELLATION CHARGE

More than 90 days Loss of deposit prior to departure
86-60 days 50% of the land and cruise price before departure + non-refundable airfares
59-30 days 75% of cruise and land price before departure + non-refundable airfares
29-7 days 85% of cruise and land price before departure + non-refundable airfares
Less than 7 days 100% of cruise and land price before departure + non-refundable airfares

Cancellation charges listed above also applies towards upgrades and transfers. Insurance premiums are non-refundable. Additional fees will apply for any air tickets already issued. No refunds will be made for unused services, or unused portions of the cruise/tour once travel arrangements have commenced. If after returning from the cruise you wish to enquire about any cruise services provided, please ensure that all correspondence relating to those services is received by AmaWaterways within 60 days after cruise completion.

Passports and visas
A valid passport is required of all travellers. Passports must be valid six months after the scheduled return date to the UK. UK and non UK citizens must consult with the appropriate consulates if any visas are needed. Any visas, or travel documentation required to travel is the sole responsibility of the passenger to obtain. AmaWaterways is not responsible for delays or missed portions of your cruise/tour, relating to incorrect travel documents or visas.

Travel documents
Upon full payment only, travel documents, including air tickets, are sent postal ground delivery 2-3 weeks prior to departure. If you would like your documents sent earlier, there is a £15 charge per reservation.

YOUR FLIGHTS

Airline tickets (where applicable)
AmaWaterways determines airlines and flight schedules based on the availability of its specific contracted carriers. Air tickets are economy class, unless requested otherwise, and are issued under the terms and conditions of the relevant airline(s). Business class air travel is available for purchase at the time of booking; please ask your reservation agent for details. Airlines require that your exact name, as it appears in your passport, be on your air ticket. AmaWaterways is not responsible for any issues resulting from an incorrect name on any air ticket issued. Every effort is made to obtain direct flights; however, your air schedule may require connections and overnight travel. AmaWaterways is not responsible for any costs resulting from lost air tickets, delays, disruptions or cancelled flights; lost baggage or missed connections. In the event of a lost air ticket, the passenger will need to file a Lost Ticket Application with the carrier.

Changes
All tickets issued by AmaWaterways have certain restrictions; they cannot be reissued or exchanged. Any changes or refunds must be processed through AmaWaterways. We reserve the right to charge an administration fee of £35, in addition to any appropriate airline fees for any changes made. Any cancellation is charged under the cancellation penalty of the airline. Airline fees vary depending on the carrier. Some air tickets will be non-refundable. Special requests: Requests for seat assignments, meal requirements, special services and frequent flyer miles are at the sole discretion of the airline; please contact the airline directly.

Baggage
Please check with the appropriate airline regarding airline baggage allowances. In most cases, airlines allow 1 bag per person to be checked in. AmaWaterways assume no responsibility for loss, theft, damage or delay to passenger’s luggage. Baggage insurance is recommended.

Transfers
AmaWaterways can arrange transfers at time of booking.

Own air
For passengers making their own air arrangements, please note that it is the passenger’s responsibility to obtain a valid ticket direct from an air carrier suitable for and in time for travel to the vessel and including local transfers which the passenger must arrange. AmaWaterways accepts no responsibility for any travel arrangement outside of the package provided to you.

GENERAL INFORMATION

Cruise itineraries
Deviations to the planned cruise itineraries and hotels are possible, although every effort will be made to keep them as they are shown in the brochure and final documents. Should conditions render cruise routes unsafe for navigation, AmaWaterways reserves the right to provide alternative services, including but not limited to accommodation on the docked ship and/or substitute ground arrangements. AmaWaterways will make the effort to ensure that the places visited, excursions operated and the hotels or ships offered are as similar as possible to the ones originally planned. Any resulting changes will not result in a refund for the original services; all cruise routes are subject to change without notice.

Cancellations
AmaWaterways reserves the right to cancel, change, or postpone, any departure date and itinerary. In the event of a complete cancellation by AmaWaterways, we will issue a full refund of monies paid for the cruise/tour.

Child policy
All guests under the age of 18 are to be in a cabin with an adult, and must remain supervised at all times, and their safety is the responsibility of the accompanying adult(s). Children between the ages of 4- 10 at the time of embarkation may share a cabin with 2 adults provided the child is able to share the bed with the adults – no additional bed will be provided. Please be aware that balcony cabins of any kind may be unsafe for small children if left unsupervised. Children 4-7 years old are not recommended on any program and on our Africa program, due to safety precautions, there is a minimum age limit of 12 years old, unless otherwise agreed upon by AmaWaterways. AmaWaterways does not provide child specific programs or child-minding facilities.

Disabled participants
Any disability requiring special attention must be reported to AmaWaterways at the time of booking. AmaWaterways will make reasonable efforts to accommodate the special needs of disabled cruise participants, but is not responsible for any denial of services by carriers, hotels, restaurants, or other independent suppliers. Tour buses are not equipped with wheelchair ramps and stateroom doors are not wide enough to allow access by standard wheelchairs. Wheelchairs and walkers cannot be carried on tour buses, due to space limitations. Wheelchair passengers should be aware of these limitations. For safety reasons, passengers in wheelchairs cannot be carried on ramps in ports where the ship is at anchor. We regret that we cannot provide individual assistance to a tour member for walking, getting on/off tour busses and other transportation vehicles, or other personal needs. A qualified travel companion must accompany travellers who need assistance. Pregnancy: For the safety of parent and child, and depending on various circumstances, passengers who are at an advanced stage of pregnancy (after 5 months) may be subject to restrictions or exclusion concerning their ability to travel and/or board a ship. Please inform us immediately, so we can assess your personal circumstances and possible accommodation

Medical
AmaWaterways does not employ doctors or nurses on their vessels. Should you require medical attention, local medical services can be contacted immediately. You are responsible for any and all charges resulting in either visiting the medical services, or their visiting you. AmaWaterways are not responsible for the type or quality of the medical services you may receive.

Inoculations and Medical Preparation
All passengers travelling on certain Africa itineraries will require Yellow Fever vaccination. AmaWaterways strongly recommends that all passengers take malaria pills for travel to Africa. Please contact your personal physician or local health department prior to travel for further detailed information and recommended precautionary measures.

Smoking
Smoking is only allowed on the Sun Deck of all ships.

Diets
Please advise AmaWaterways at time of booking of any special dietary requirements you may have and we will make every effort to accommodate your request. Please note that not all dietary requests are possible.

Disclaimer of Responsibility
AWI’s arrangements are with AmaWaterways Ltd, and they arrange with others for services described in this confirmation and in our brochures. Transport on river cruise ships (“ships”) or other forms of transport (“transport”) is provided by third party owners, operators and charterers (“supplier(s)”). Suppliers are separate entities and are deemed not to be our principals, agents, employees or partners. We do not own or operate any ship or transport service. Accordingly, WE DISCLAIM RESPONSIBILITY AND LIABILITY FOR, AND PARTICIPANT WAIVES, RELEASES AND ACKNOWLEDGES THAT THERE SHALL NOT BE ANY CLAIM OR RECOURSE AGAINST US FOR OR AS A CONSEQUENCE OF: BREACH OF DUTY, BREACH OF CONTRACT, NEGLIGENT OR WILLFUL OR INTENTIONAL ACT, FAILURE TO ACT OR OMISSION BY ANY SUPPLIER. Supplier and participant obligations and liabilities are subject in each case to terms and conditions of each supplier’s contract of carriage or other supplier terms and conditions, and any and all applicable government laws and regulations and international conventions that apply, including, but not limited to choice of law, jurisdiction of disputes and limitations of liability and limitations on timing of claims. PARTICIPANT AGREES THAT WE SHALL NOT BE LIABLE FOR ANY DAMAGE, LOSS (INCLUDING PERSONAL INJURY, DEATH, AND LOSS OF OR DAMAGE TO PROPERTY) OR EXPENSE OCCASIONED BY ANY ACT OR OMISSION OF ANY SUPPLIER PROVIDING SERVICES, OR ANY PROVIDER OF A TRAVEL PROTECTION PLAN, OR INSURER, OR OF ANY OTHER PERSON. If the services of a supplier cannot be delivered or there are changes in any planned service for any reason beyond our control, we will make an effort to arrange similar services. Any resulting additional expenses will be participant’s responsibility.

Limitation of Liability
REGARDLESS OF ANY OTHER PROVISIONS IN THIS CONFIRMATION AND IN OUR BROCHURES, OUR LIABILITY FOR BREACH, DAMAGE, LOSS, PERSONAL INJURY, DEATH, AND/OR LOSS OF OR DAMAGE TO PROPERTY, OR OTHER LOSS, INJURY OR DAMAGE, ALSO INCLUDING, BUT NOT LIMITED TO, ECONOMIC DAMAGES, EMOTIONAL DISTRESS, MENTAL SUFFERING AND/OR PHYSICAL OR PSYCHOLOGIC INJURY, WHETHER OCCURRING BEFORE THE START OF TRAVEL, AFTER TRAVEL HAS BEGUN, AFTER COMPLETION OF THE TRAVEL, OR MULTIPLE TIME PERIODS, AND REGARDLESS OF WHETHER DUE TO ACCIDENTAL OR WILLFUL OR INTENTIONAL ACT OR OMISSION OF ANY PERSON OR ENTITY, OR OTHER CAUSE SHALL NOT EXCEED THE AMOUNT PAID TO US FOR THE TRAVEL NOTES

Responsibility
AmaWaterways is responsible to you in making arrangements for the services on your confirmation invoice. If the services of the supplier cannot be delivered, subject to ‘Cruise Itineraries’ clause above, or for reasons beyond the control of AmaWaterways, we will arrange for the provision of comparable services, where and when possible. Any resulting additional expense will be payable by the cruise participants and any resulting saving received will be refunded to cruise participants.

Agreement
Payment of deposit and/or issue of your confirmation invoice shall be deemed your consent to the terms and conditions herein. The statements herein and the contract between cruise participants and AmaWaterways is made on the terms of these booking conditions, which are governed by English Law, and the jurisdiction of the English Courts. Terms and Conditions listed are those in effect at time of printing and will remain until replaced. Any new or reissue of Terms and Conditions will replace all previous versions. No person, other than an authorised representative of AmaWaterways, by a document in writing, is authorised to vary, add or waive any term or condition in this brochure, including any term or condition set forth in the preceding provisions.

Complaints
If you have a problem during your holiday, please inform the relevant supplier (e.g. your hotelier) and AmaWaterways representative immediately who will endeavour to put things right. If your complaint is not resolved locally, please follow this up within 28 days of your return home by writing to the following address: AmaWaterways Ltd, Abbots Place Suite B, Walnut Tree Close, Guildford, GU1 4RW, Surrey, UK giving your booking reference and all other relevant information. Please keep your letter concise and to the point. This will assist us to quickly identify your concerns and speed up our response to you. It is strongly recommended that you communicate any complaint to the supplier of the services in question without delay.

Your financial protection

ABTA
AmaWaterways Ltd is a member of ABTA with membership number Y6393. ABTA & ABTA Members help holidaymakers get the most from their travel and assist them when things do not go according to plan. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. We can also offer you ABTA’s scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. If we can’t resolve your complaint, go to www.abta.com to sue ABTA’s simple procedure. Further information on the CODE and ABTA’s assistance in resolving disputes can be found on www.abta.com. You can also access the European Commission Online Dispute (ODR) Resolution platform at http://ec.europa.eu/consumers/odr/. This ODR Platform is a means of registering your complaint with us; it will not determine how your conflict should be resolved. For further information about ABTA, the Code of Conduct and the arbitration scheme available to you if you have a complaint, contact ABTA, 30 Park Street, London SE1 9EQ. Tel 0203 117 0500 or www.abta.com.
http://www.amawaterways.ca/landingpages/102616_CLIAOffer.aspx

ATOL
We hold an Air Travel Organisers License (ATOL) issued by the CAA (ATOL Number 11232). When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable). If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.
http://www.amawaterways.ca/landingpages/102616_CLIAOffer.aspx

Passenger contract
All transport on board ship is provided subject to the terms and conditions of the Passenger Contract that you will receive with your final documentation. The Passenger Contract is governed by the Law of Switzerland and is subject to the limits of liability and claims laid out under the Athens Convention Relating to the Carriage of Passengers and Their Luggage by Sea, 1974 and the International Convention on Limitation of Liability for Maritime Claims. Any disputes will be litigated exclusively in the courts