Terms Conditions

CRUISE YEAR
2018|2019
PARTIES: In these terms and conditions, “you” or “passenger” or “participant” refers to the person booking, purchasing or travelling on the cruise, and to individuals travelling as part of that person’s reservation. “We” or “us” refers to Amadeus Waterways Inc, a California corporation (AMA) and AmaWaterways, the trading name of AmaWaterways Ltd, a company registered in England with company number 10184331. AMA offers the travel and enters into these terms and conditions with you pursuant to arrangements made with AmaWaterways Ltd.

Deposit & Final Payment: To confirm a reservation, a deposit of £270 per person for Europe and Asia itineraries and £1,600 per person for Africa itineraries is required at time of booking. In addition to the cruise deposit, if air or rail is purchased, we require the full non-refundable air or rail payment at time of booking. Hotel Extra Nights require a non-refundable deposit of £35 per stateroom at the time of confirmation of hotel availability. Final payment is due no later than 90 days prior to departure; non- payment may result in the reservation being cancelled.

Pricing: Unless indicated otherwise, all brochure fares are per person in Pounds Sterling, based on double occupancy of a stateroom, or standard hotel room. Single supplements as shown apply for solo travellers. Pricing is accurate at time of printing and expected to be in effect at the time of departure but may be subject to surcharge or reduction for the following items: transportation costs, including the cost of fuel; dues, taxes, or fees chargeable for services such as landing taxes or embarkation or disembarkation fees at ports and airports; government action such as increases in VAT or any other government imposed increases; or currency exchange rate fluctuations. Only amounts in excess of 2% of the holiday price excluding insurance premiums and any amendment charges will lead to a surcharge or reduction; If this means paying more than 10% above the holiday price quoted at time of booking, you will be entitled to cancel the holiday with a full refund of all money paid (not including any premium paid for holiday insurance and amendment charges). Such a cancellation must be made within 14 days of the issue date printed on the surcharge invoice. Failure to pay a surcharge within 14 days may be treated as cancellation of the booking by you, and a cancellation charge of the amount shown under “Cancellation Charges” applicable on the date of AmaWaterways’ decision to cancel will be made. Cancellation Charges are dependent on the date of booking and are shown below. No surcharge or reduction will be made less than 30 days before the date of commencement of the holiday but bookings received within this period may be charged at the published price plus any surcharge arising up to the date of that booking. Airfares, air taxes and rail fares quoted on your invoice or by a reservation agent are only guaranteed once full payment is received by AmaWaterways.

Not Included in The Fare: Published fares do not include vessel fuel surcharges, passport and visa fees, baggage fees, travel protection, vaccination fees, laundry, additional food and beverages, optional excursions, gratuities or other items or services of a personal nature.

Cancellation Charges: In the unfortunate event that you cannot travel and you need to cancel, please notify us in writing. No cancellation can be taken without written notification. Cancellations are effective from the date of receipt of the written notification. If we have already issued final documentation the unused documentation must be returned to us before they can be cancelled. Please note that any name change/ substitution of passenger is treated as a cancellation and any/all applicable cancellation charges will be applied. Cancellation charges are per person and shown below.



Days Before DepartureCruise & Land Cancellation ChargeAir & Rail Cancellation Charges
More than 121 days prior to departure£135 per person - Europe & Asia
£800 per person - Africa
120-90 daysLoss of Deposit
89-60 days35%100%
59-30 days50%
29-7 days80%
Less than 7 days100%


Passport and Visas: A valid passport is required for all travellers. Passports must be valid six months after the scheduled return date. Please check with the relevant Consulate/Embassy for specific visa requirements relating to the itinerary booked. We cannot be held responsible for information supplied and all guests must check with the appropriate Embassy/Consulate for accurate information prior to travel. Any visas, or travel documentation required for travel is the sole responsibility of the passenger to obtain. We are not responsible for delays or missed portions of your cruise/tour, relating to incorrect travel documents or visas.

Asia - Visas are required for travel to Vietnam and Cambodia. E-Visas are not valid when entering Vietnam and Cambodia by river cruise ship.

Africa - Visas may be required for travel. Please note, 6-8 consecutive blank passport pages are required for travel.

FCO Advice: The Foreign and Commonwealth OÂce (FCO) produces a wide range of material about overseas countries including details of political unrest, crime, visa & health issues. If you have particular concerns please refer to the FCO website www.fco.gov.uk

Travel Documents: Travel documents, including air & rail tickets, are sent to the booking agent approximately 2-3 weeks prior to departure providing full payment has been received.

YOUR FLIGHTS, RAIL & TRANSFERS



Airline Tickets (where applicable): AmaWaterways determines airlines and flight schedules based on the availability. Air tickets are economy class, unless requested otherwise, and are issued under the terms and conditions of the relevant airline(s). Business Class air travel is available for purchase at the time of booking; please ask your reservation agent for details. Airlines require that your exact name, as it appears in your passport, be on your air ticket. AmaWaterways is not responsible for any issues resulting from an incorrect name on any air ticket issued. Every effort is made to obtain direct flights; however, your air schedule may require connections and overnight travel. AmaWaterways is not responsible for any costs resulting from lost air tickets, delays, disruptions, cancelled flights, lost baggage or missed connections. In the event of a lost air ticket, the passenger will need to file a Lost Ticket Application with the carrier.

Changes: All tickets issued by AmaWaterways are non-changeable and non-refundable.

Special Requests: Requests for seat assignments, meal requirements, special services and frequent flyer miles are at the sole discretion of the airline; please contact the airline directly.

Baggage: Please check with the appropriate airline regarding airline baggage allowances and charges. In most cases, airlines allow 1 bag per person to be checked-in. AmaWaterways assumes no responsibility for loss, theft, damage or delay to passenger’s luggage. Baggage insurance is recommended.

Transfers: AmaWaterways can arrange transfers at time of booking.

Own Flights: For passengers making their own air arrangements, please note that it is the passenger’s responsibility to obtain a valid ticket direct from an air carrier suitable for and in time for travel to the vessel. AmaWaterways accepts no responsibility for any travel arrangement outside of the package provided to you.

Rail: Rail prices and routing will only be confirmed at time of rail booking and may only be booked 60-90 days prior to travel or when the sector is open for sale. Full non-refundable payment will be required at this time.

GENERAL INFORMATION



Cruise and Cruise & Land Itineraries: Carrier seeks to provide services as published or stated in the final documents. But deviations to planned cruise, cruise & land itinerary or any other aspects of the travel may occur. If conditions make cruise routes unsafe for navigation or in other respects, or raise sufficient doubt about safety, Carrier reserves the right to modify or provide alternate services. These may include, but are not limited to, providing accommodation on the docked ship and/or substituting ground arrangements. An effort will be made to try to arrange elements of the cruise and cruise tour similar to those originally planned, but the level of similarity may vary. Except as otherwise provided in your Passenger Ticket Contract, such changes will not entitle you to any credit or a refund. Cruise or cruise and land packages may be subject to change with or without notice.

Hotel Accommodations: We will seek to use hotels listed (if any) on your confirmation. Changes may be necessary, therefore use of such hotels is not assured. An effort will be made to substitute similar hotels, but the level of similarity may vary. Standard policy for hotels is to have rooms available for check-in no earlier than 3:00 p.m. Subject to the discretion of the hotel, triple-occupancy hotel accommodations may involve the use of hotel rooms with just two beds. Only those guests who have elected to take our Cruise & Land programme on the brochure itinerary dates will receive transfers between the hotel(s) and the ship.

Cancellation: Carrier reserves the right to cancel, change or postpone any cruise departure date and itinerary. In the event of a complete cancellation of a departure by Carrier, we will refund monies paid for the cruise or cruise & land package to those participants who have not previously cancelled.

Personal Changes: Except as otherwise provided in your Passenger Ticket Contract, deviation from the published itinerary for any reason will not entitle participant to any reduction in charge. Participant will bear a full charge for any unused services.

Child Policy: All guests under the age of 18 are to be in a stateroom with an adult. Children on all cruise and land programmes are subject to restrictions. See AmaWaterways.co.uk or call 0800 520 2250 for details.

Disabled Participants: Disabled facilities are not available on board or in many places visited on the cruises and cruise and land packages we offer. If you (participant) have a disability and reasonable accommodation may enable you to use the services, please let us know how you believe we can help. Participant must inform us in writing, at or immediately after making the reservation, but in any event as early as possible, of any mobility impairment or other condition, whether physical, emotional or mental, which may require accommodation or use of an assistive device during the travel. A reasonable effort will be made to accommodate special needs, but we are not responsible for denial of service by carriers, hotels, or other independent suppliers. A participant, who, due to impairment, is not self-sufficient, may be required to travel with a companion who shall take responsibility for assistance needed during travel and in case of emergency. An individual with a disability that would result in a direct threat to the health and safety of others or to that individual may be excluded, if it is determined there is a significant risk that cannot be eliminated or reduced to an acceptable level by reasonable accommodations, policies, practices, procedures assistive devices or services. If participant fails to timely inform us of any impairment or condition, and it is determined based on information that participant should have provided that participation poses a safety risk to participant or direct health or safety threat to others, participant may be excluded from parts or all of the travel. We shall have no liability to participant relating to any condition, treatment, failure to inform us of an impairment, or resulting exclusion. Pregnancy: For the safety of parent and child, and depending on various circumstances, passengers who are at an advanced stage of pregnancy (after 5 months) may be subject to restrictions or exclusion concerning their ability to travel and/or board a ship. Please inform us immediately, so we can assess your personal circumstances and possible accommodation.

Medical: Medical doctors are not available on any vessel. If medical services are required, efforts to contact local medical providers will be made. A participant requiring such assistance is solely responsible for all related charges. We will not be responsible or liable for sufficiency of our efforts to reach medical providers, unavailability, delay, quality or other aspect of any such services. Participant is encouraged at time of booking and well before departure, to review participant’s health and medical conditions and insurance and consult participant’s health care and insurance providers regarding needs and scope of coverage for any incident or need that may occur during travel, and to obtain supplemental health and medical insurance for the travel, as needed.

Inoculations and Medical Preparation: All passengers travelling on certain Africa itineraries will require Yellow Fever vaccination. We strongly recommend that all passengers take malaria pills for travel to Africa. Please contact your doctor or local health authority prior to travel to any destination for further detailed information and recommended precautionary measures.

Smoking: Smoking is only permitted on the ship’s Sun Deck in the designated smoking area.

Diet: Special dietary requests must be provided to us at time of reservation. An effort will be made to meet the request, but we cannot assure the request can be accommodated.

Disclaimer of Responsibility: AMA’s arrangements are with AmaWaterways Ltd, and they arrange with others for services described in this confirmation and in our brochures. Transport on river cruise ships (“ships”) or other forms of transport (“transport”) is provided by third party owners, operators and charterers (“supplier(s)”). Suppliers are separate entities and are deemed not to be our principals, agents, employees or partners. We do not own or operate any ship or transport service. Accordingly, WE DISCLAIM RESPONSIBILITY AND LIABILITY FOR, AND PARTICIPANT WAIVES, RELEASES AND ACKNOWLEDGES THAT THERE SHALL NOT BE ANY CLAIM OR RECOURSE AGAINST US FOR OR AS A CONSEQUENCE OF: BREACH OF DUTY, BREACH OF CONTRACT, NEGLIGENT OR WILLFUL OR INTENTIONAL ACT, FAILURE TO ACT OR OMISSION BY ANY SUPPLIER. Supplier and participant obligations and liabilities are subject in each case to terms and conditions of each supplier’s contract of carriage or other supplier terms and conditions, and any and all applicable government laws and regulations and international conventions that apply, including, but not limited to choice of law, jurisdiction of disputes and limitations of liability and limitations on timing of claims. PARTICIPANT AGREES THAT WE SHALL NOT BE LIABLE FOR ANY DAMAGE, LOSS (INCLUDING PERSONAL INJURY, DEATH, AND LOSS OF OR DAMAGE TO PROPERTY) OR EXPENSE OCCASIONED BY ANY ACT OR OMISSION OF ANY SUPPLIER PROVIDING SERVICES, OR ANY PROVIDER OF A TRAVEL PROTECTION PLAN, OR INSURER, OR OF ANY OTHER PERSON. If the services of a supplier cannot be delivered or there are changes in any planned service for any reason beyond our control, we will make an effort to arrange similar services. Any resulting additional expenses will be participant’s responsibility.

Limitation of Liability: REGARDLESS OF ANY OTHER PROVISIONS IN THIS CONFIRMATION AND IN OUR BROCHURES, OUR LIABILITY FOR BREACH, DAMAGE, LOSS, PERSONAL INJURY, DEATH, AND/OR LOSS OF OR DAMAGE TO PROPERTY, OR OTHER LOSS, INJURY OR DAMAGE, ALSO INCLUDING, BUT NOT LIMITED TO, ECONOMIC DAMAGES, EMOTIONAL DISTRESS, MENTAL SUFFERING AND/OR PHYSICAL OR PSYCHOLOGIC INJURY, WHETHER OCCURRING BEFORE THE START OF TRAVEL, AFTER TRAVEL HAS BEGUN, AFTER COMPLETION OF THE TRAVEL, OR MULTIPLE TIME PERIODS, AND REGARDLESS OF WHETHER DUE TO ACCIDENTAL OR WILLFUL OR INTENTIONAL ACT OR OMISSION OF ANY PERSON OR ENTITY, OR OTHER CAUSE SHALL NOT EXCEED THE AMOUNT PAID TO US FOR THE TRAVEL.

Responsibility: We are responsible to you in making arrangements for the services on your confirmation invoice. If the services of the supplier cannot be delivered, subject to ‘Cruise and cruise & land itineraries’ clause above, or for reasons beyond our control, we will arrange for the provision of comparable services, where and when possible. Any resulting additional expense will be payable by the cruise participants and any resulting saving received will be refunded to cruise participants.

Agreement: Payment of deposit and/or issue of your confirmation invoice shall be deemed as your consent to the terms and conditions herein. The statements herein and the contract between cruise participants and AmaWaterways is made on the terms of these booking conditions, which are governed by English Law, and the jurisdiction of the English Courts. Terms and Conditions listed are those in effect at time of printing and will remain until replaced. Any new or reissue of Terms and Conditions will replace all previous versions. No person, other than an authorised representative of AmaWaterways, by a document in writing, is authorised to vary, add or waive any term or condition in this brochure, including any term or condition set forth in the preceding provisions. Complaints: If you have a problem during your holiday, please inform the relevant supplier (e.g. your hotelier) and us immediately and we will endeavour to put things right. If your complaint is not resolved locally, please follow this up within 28 days of your return home by writing to the following address: AmaWaterways Ltd, Abbots Place Suite B, Walnut Tree Close, Guildford, GU1 4RW, Surrey, UK giving your booking reference and all other relevant information. Please keep your letter concise and to the point. This will assist us to quickly identify your concerns and speed up our response to you. It is strongly recommended that you communicate any complaint to the supplier of the services in question without delay.

YOUR FINANCIAL PROTECTION



ABTA: AmaWaterways Ltd is a member of ABTA with membership number Y6393. ABTA & ABTA Members help holidaymakers get the most from their travel and assist them when things do not go according to plan. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. We can also offer you ABTA’s scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. If we can’t resolve your complaint, go to www.abta.com to review ABTA’s simple procedure. Further information on the CODE and ABTA’s assistance in resolving disputes can be found on www.abta.com. You can also access the European Commission Online Dispute (ODR) Resolution platform at http://ec.europa.eu/consumers/odr/. This ODR Platform is a means of registering your complaint with us; it will not determine how your conflict should be resolved. For further information about ABTA, the Code of Conduct and the arbitration scheme available to you if you have a complaint, contact ABTA, 30 Park Street, London SE1 9EQ. Tel 0203 117 0500 or www.abta.com.

ATOL: We hold an Air Travel Organisers License (ATOL) issued by the CAA (ATOL Number 11232). When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable). If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.

Passenger Contract: All ship transport is provided according to terms and conditions of the Passenger Ticket Contract included in the final documentation and available for review at the following website: www.amawaterways.co.uk. Please carefully read the Passenger Ticket Contract which is a binding contract between you as the passenger and the vessel owner. For our vessels flying the Swiss flag, the owner is AmaWaterways GmbH, an entity organised under the laws of Switzerland and the Passenger Ticket contract would therefore be governed by the laws of Switzerland. AmaWaterways GmbH owns, operates and/or charters the ship, as the carrier (“Carrier”), and governs all dealings between you and Carrier. For our vessels in Portugal, the owner is DouroAzul, Sociedade Maritimo Turistica S.A, an entity organised under the laws of Portugal and the Passenger Ticket contract would therefore be governed by the laws of Portugal. DouroAzul, Sociedade Maritimo Turistica S.A owns, operates and/or charters the ship, as the carrier (“Carrier”), and governs all dealings between you and Carrier. For our vessel in Vietnam, the owner is Indochina Waterways, an entity organised under the laws of Vietnam and the Passenger Ticket contract would therefore be governed by the laws of Vietnam. Indochina Waterways owns, operates and/or charters the ship, as the carrier (“Carrier”), and governs all dealings between you and Carrier. The Passenger Ticket Contract establishes limits of liability, limits on claims, and time limits for making claims, as well as other restrictions, limits and disclaimers limiting Carrier’s liability for your death, illness, injury, or damage claims relating to baggage or personal property. It incorporates provisions and limitations under the Athens Convention Relating to the Carriage of Passengers and Their Luggage by Sea, 1974, and the Protocol to the Convention Relating to the Carriage of Passengers and Their Luggage by Sea, 1976, the International Convention on Limitation of Liability for Maritime Claims, 1976, and the Strasbourg Convention on the Limitation of Liability of Owners of Inland Navigation Vessels, 1988. Venue for litigation of any disputes under the Passenger Ticket Contract is exclusively in the courts of Basel, Switzerland.

Data Protection Policy: In order to process your booking, AmaWaterways require personal information for you and those guests travelling with you included on your booking. This personal information may be passed on to suppliers and contractors who provide services in order to assist us in fulfilling your booking. Our privacy policy details why we collect this information, who we may disclose it to and the main consequences if we do not collect it. Our privacy policy is available at www.amawaterways.co.uk/privacy-policy, or by request to us. Information contained within our brochure and on our website www.amawaterways.co.uk is believed to be correct to the best of our knowledge at the time or printing or publication. However, errors may occasional occur and information may subsequently change. You must therefore check all details of your chosen holiday (including the price) with us or your travel agent at the time of booking.

CONCIERGE GOLF TERMS & CONDITIONS



Deposit & Final Payment: A Deposit of £270 per person for the Golf Programme is required at the time of booking. Final payment is due no later than 90 days prior to departure; non-payment may result in the reservation being cancelled.

Single Supplement: If there is only one golfer on your cruise departure, a single supplement of 50% will be applied to your Golf Programme fare. The Supplement will cover the costs of providing you with a playing partner (LGT Golf Staff) at each of the venues. Should this situation arise, you will be informed approximately 120 days prior to departure at which time you may choose to cancel your Golf Programme at no charge. Cruise Cancellation charges will continue to apply as below.

Itineraries: Golf courses are subject to change due to circumstances beyond our control. Cruise Itineraries are subject to change due to government regulations, water conditions and other factors. We reserve the right to adjust the itinerary as deemed necessary.

Medical: Guests confirm that they do not have any physical or other condition or disability that would create a hazard for themselves or any other participant of the golf excursion. The right is reserved to decline to accept or retain anyone as an excursion participant at his/her expense. In the event of an emergency guests authorise medical personnel to share critical health information with LGT Golf staff to help expedite appropriate medical response.

Insurance: It is recommended that each participant holds travel insurance to cover the travelling period.

LGT Tour Order of Merit: The LGT Tour Order of Merit is not associated with any professional sporting body such as the PGA, European Tour etc. The Prizes awarded at the end of the season cannot be exchanged for cash. The prize of a free golf package will only be accepted with a valid cruise cabin booking the following year of the award on any of the LGT Golf operated golf tours. The same conditions apply to the discount vouchers. The other prizes such as golf equipment are also not able to be exchanged for cash or discount vouchers. The Tour Order of Merit will be played in Stroke Play format less handicap. The honour system applies. If sufficient evidence of abusing the system is presented, LGT Golf retains the right to automatically disqualify said participant. Prizes for the LGT Tour Order of Merit are subject to a minimum number of golfers per prize category over the course of the year (15). Should the minimum number of golfers not be met in the men’s category, the Men’s and Men’s Senior categories will be combined to one category. The same will apply with Women’s and Women’s Senior categories.

GOLF CANCELLATION CHARGES




Days Before DepartureCruise & Land Cancellation Charge
More than 121 days prior to departure£135 per person
120-90 daysLoss of Deposit
89-60 days35% of Golf Programme Fees
59-30 days50% of Golf Programme Fees
29-7 days80% of Golf Programme Fees
Less than 7 days100% of Golf Programme Fees

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