Employment Opportunities

Department: Operations

Location: Los Angeles Headquarters Office - Calabasas CA USA

Reports to: Chief Operations Officer

Position Summary:

This position is primarily responsible for coordinating and overseeing the successful operation of one, or more ships through the flow of information to Hotels, Ground Suppliers, and European Staff, and internally with group and sales agents by performing the following duties.

Duties & Responsibilites:

• Works to a set Calendar of tasks for day-to-day operations.
• Maintains hotel blocks and releases and requests space, including extra nights, and upgrades.
• Runs reports.
• Creates accurate manifests to convey appropriate “cruise” information and sends it to necessary suppliers, utilizing the reservation system.
• Confirms services with ground suppliers through monthly updating of passenger numbers.
• Maintains costing sheets per departure for costing control.
• Generates, compiles, packages, and sends customer final documents.
• Works with the Group department to ensure all groups run smoothly.
• Coordinates any requests for custom services, in a timely manner and quote pricing to the end user.
• Answer operations questions from the Reservations (Group and Free Independent Traveler (FIT)) department.
• Works with the Air department to ensure air tickets are issued in time and accurately.
• Negotiates with suppliers for contracted and custom services.
• Validates online tour selection menu for each cruise.
• Performs other related duties as assigned by management

Supervisory Responsibilities:

This job has no supervisory responsibilities.

Qualifications:

• Associate's Degree (AA) or equivalent from a two-year college or technical school, or six months to one-year related experience and/or training, or equivalent combination of education and experience.
• Computer skills required:
  • Inventory Software; Microsoft Office Suite; Database Software, Internet Software, Spreadsheet Software, Word Processing Software, Electronic Mail Software, Presentation Software, Reservation Software, Phone Software
• Other Skills Required:
  • Excellent organizational, leadership, interpersonal communication, and computer skills.
  • Clear and conceptual thinking ability is a plus.
  • Excellent judgment and discretion; ability to handle multiple priorities simultaneously, meet deadlines, and handle work-related stress is required.
  • Friendly, courteous, service-oriented, professional, outgoing, and customer service oriented.
  • Remains calm and professional in stressful situations.
  • Detail-oriented and work effectively under pressure while meeting all applicable deadlines.
  • Must be able to work independently and productively with minimum supervision.
  • Recognizes problems, identifies possible causes, and resolves routine problems.
  • Ability to establish and maintain a professional atmosphere for employees, clients, and customers.
  • Operations experience required.
  • Knowledge of geography is helpful.
  • At least one year of experience required.
  • Ability to analyze the risk, benefit, and impact of decisions on the present and future business environment prior to taking action.
  • Ability to look at situations from several points of view.
  • Advance spreadsheet and computer skills.
  • Ability to work with internal and external senior level executives.
  • Demonstrable competence in team building, development of objectives and goals, and goal accomplishment.
  • Exceptionally strong leadership and management capabilities.
  • May require some travel on an as needed basis

Physical Demands and Work Environment:

• Occasionally required to stand
• Occasionally required to walk
• Continually required to sit
• Continually required to utilize hand and finger dexterity
• Continually required to talk or hear
• While performing the duties of this job, the noise level in the work environment is usually moderate
• The employee must occasionally lift and/or move up to 10 pounds
• Specific vision abilities required by this job include: Close vision; Color vision

Department: Sales – National Accounts

Location: Los Angeles Headquarters Office - Calabasas, CA USA

Work Arrangement: On-Site

Reports to: Director, National Accounts | Director, Strategic Partner Networks | Senior Director, National Accounts | Senior Director, Sales

Position Summary:

This position is primarily responsible for coordinating Marketing and Sales activities with external accounts, to ensure they are exceeding their goals at the lowest possible cost of sale, by performing the following duties.

Duties & Responsibilites:

• Manages partnerships and relationships with third parties, such as national accounts and travel agencies.
• Works closely with the National Accounts Team to support plans to increase revenue and market share with established national and key accounts.
• Maintains log and calendar of activities and events not limited to Conferences, Trade Shows, Webinars, and Calls to ensure proper coverage.
• Ensures proper collateral is ordered and shipped in a timely manner fashion to support all of our activities throughout the year.
• Provides content (copy, images, etc.) for and review of marketing collateral, such as direct mail, e-blasts, and flyers.
• Liaises with external account contacts and internal Marketing and Sales to develop marketing/communication materials.
• Ensures accuracy and optimization of third-party marketing materials.
• Develops product and destination knowledge in an independent fashion.
• Develops and maintains content for external account websites and online forums.
• Works closely with Sales and Marketing to develop PowerPoint presentations.
• Performs other related duties as assigned by management.

Supervisory Responsibilities:

This job has no supervisory responsibilities.

Qualifications:

• Bachelor's Degree (BA) from four-year college or university, or one to two years of related experience and/or training, or equivalent combination of education and experience.
• Computer skills required:
  • Contact Management Systems; Microsoft Office Suite; Project Management Software, Database Software, Internet Software, Spreadsheet Software, Word Processing Software, Electronic Mail Software, Presentation Software, Reservation Software, Phone Software

Physical Demands and Work Environment:

• Occasionally required to stand
• Occasionally required to walk
• Continually required to sit
• Continually required to utilize hand and finger dexterity
• Continually required to talk or hear
• While performing the duties of this job, the noise level in the work environment is usually moderate
• The employee must occasionally lift and/or move up to 10 pounds.
• Specific vision abilities required by this job include: Close vision; Color vision

Department: Sales – Key Accounts

Location: Los Angeles Headquarters Office - Calabasas, CA USA

Work Arrangement: On-Site

Reports to: Director, Key Accounts

Position Summary:

This position is primarily responsible for coordinating Marketing and Sales activities with external accounts to ensure they exceed their goals at the lowest possible cost of sale, by performing the following duties.

Duties & Responsibilites:

• Manages partnerships and relationships with third parties, such as key accounts, trade associations, corporate, tour and interline accounts, and travel agencies.
• Works closely with the Key Accounts Team to support plans to increase revenue and market share with established Key Accounts.
• Maintains log and calendar of activities and events not limited to conferences, trade shows, webinars, and calls to ensure proper coverage.
• Ensures proper collateral is ordered and shipped in a timely manner to support all activities throughout the year.
• Provides content (copy, images, etc.) for review of marketing collateral, such as direct mail, e-blasts, and flyers.
• Liaises with external account contacts and internal Marketing and Sales to develop marketing/communication materials.
• Prepares monthly sales reports in a timely manner for designated key accounts.
• Coordinates annual preferred partner agreements for key, tour, interline partners.
• Coordinates and maintains a specialty cruise list to track group host assignments by departure date.
• Acts as a liaison between Sales and specialty groups to bring new groups to fruition where a specialty host has been assigned.
• Coordinates specialty group sales reports to track booking progress.
• Ensures accuracy and optimization of third-party marketing materials.
• Develops product and destination knowledge in an independent fashion.
• Develops and maintains content for external account websites and online forums.
• Works closely with Sales and Marketing to develop PowerPoint presentations.
• Performs other related duties as assigned by management.

Supervisory Responsibilities:

This job has no supervisory responsibilities.

Qualifications:

• Bachelor's Degree (BA) from four-year college or university, or one to two years of related experience and/or training, or equivalent combination of education and experience
• Computer skills required:
  • Contact Management Systems; Microsoft Office Suite; Project Management Software, Database Software, Internet Software, Spreadsheet Software, Word Processing Software, Electronic Mail Software, Presentation Software, Reservation Software, Phone Software
• Other skills required:
  • Excellent communication skills written and oral
  • Proactive communicator
  • Travel industry work experience
  • Ability to travel to conferences and events as needed
  • Strong at building both internal and external working relationships
  • Flexibility with work assignments
  • Ability to multitask and remain organized

Physical Demands and Work Environment:

• Frequently required to stand
• Frequently required to walk
• Continually required to sit
• Continually required to utilize hand and finger dexterity
• Continually required to talk or hear
• While performing the duties of this job, the noise level in the work environment is usually moderate
• The employee must occasionally lift and/or move up to 45 pounds / frequently lift and/or move up to 25 pounds / continually lift and/or move up to 10 pounds.
• Specific vision abilities required by this job include: Close vision; Color vision

Department: Air

Location: Los Angeles Headquarters Office - Calabasas, CA USA

Work Arrangement: On-Site

Reports to: Manager, Air Reservation

Position Summary:

This position is primarily responsible for securing the most cost-effective and convenient air travel arrangements for AmaWaterways’ programs. Key responsibilities include managing daily reports, verifying the accuracy of additional air charges on invoices, and maintaining timely communication with the Manager and Reservation staff.

Duties & Responsibilites:

• Secures air travel using airline block space or free sell, ensuring compliance with cost guidelines.
• Manages assigned sailings for airline schedule changes, bookings, and ticketing.
• Monitors air travel reservations for accuracy and adherence to cost guidelines, adjusts as needed for changes, cancellations, and final ticketing.
• Coordinates with internal departments and customers as necessary for the efficient handling of air reservations.
• Provides assistance during interrupted services such as trip delays, adverse weather conditions, and delayed ship arrivals.
• Oversees air deviations, handles requests for specific airlines, flights, and dates.
• Assists with corporate and crew booking and ticketing when necessary.
• Generates air ticket for confirmed reservations.
• Investigates and resolves debit memo issues related to air travel bookings.
• Manages ticket refunds and lost ticket applications in accordance with established procedures.
• Contributes to the training of co-workers in relevant processes and responsibilities.
• Performs other related duties as assigned by management.

Supervisory Responsibilities:

This job has no supervisory responsibilities.

Qualifications:

• High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience.
• Computer skills required:
  • Microsoft Office Suite; Database Software, Internet Software, Spreadsheet Software, Word Processing Software, Electronic Mail Software, Reservation Software, Phone Software
• Other skills required:
  • Excellent organizational, leadership, interpersonal communication, and computer skills.
  • Strong conceptual thinking ability is considered a valuable asset.
  • Demonstrates excellent judgment, discretion, and the ability to manage multiple priorities concurrently, meet deadlines, and handles work-related stress effectively.
  • Displays a friendly, courteous, service-oriented, professional, outgoing, and customer service-focused attitude.
  • Maintains composure and professionalism in high-stress situations.
  • Detail-oriented with the ability to work effectively under pressure while meeting all applicable deadlines.
  • Capable of working independently and productively with minimal supervision.
  • Recognizes problems, identifies possible causes, and resolves routine issues.
  • Proficient in establishing and maintaining a professional atmosphere for employees, clients, and customers.
  • Able to work a flexible schedule, including weekends.
  • Preferably possesses at least two years of air reservation experience.
  • Knowledgeable in world geography.
  • Familiarity with airline policies and procedures.
  • Proficient in the use of Carrier Reservations System (CRS), CRS printers, and a basic understanding of Airline Reporting Corporation (ARC) and/or International Association of Travel Agents Network (IATAN).
  • Competent in CRS and I/I printer functions.

Physical Demands and Work Environment:

• Occasionally required to stand
• Occasionally required to walk
• Continually required to sit
• Continually required to utilize hand and finger dexterity
• Continually required to talk or hear
• While performing the duties of this job, the noise level in the work environment is usually moderate
• The employee must occasionally lift and/or move up to 10 pounds.
• Specific vision abilities required by this job include: Close vision

Department: Sales

Location: Los Angeles Headquarters Office - Calabasas, CA USA

Work Arrangement: On-Site

Reports to: Senior Director, Sales

Position Summary:

This position is primarily responsible for managing the company’s efforts to maintain relationships with its national and key accounts and securing new preferred relationships with identified top ranked national accounts and consortia to increase revenue for the Company. This position will be managing those preferred accounts to achieve established revenue and market share goals at agreed budget levels.

Duties & Responsibilites:

• Develops, implements and manages current sales agreements and plans to increase revenue and market share with established national and key accounts.
• Coordinates training programs to achieve broader product awareness including but not limited to webinars, regional and national meetings, and in-office trainings.
• Attends national and key accounts’ conferences, conventions, marketing workshops, familiarization (FAM) trips, tradeshows, and training programs.
• Help develop and then communicate products, sales, and special promotional opportunities to national and key accounts and sales managers.
• Monitors sales and revenue objectives for each account to ensure market share growth and recommend appropriate action.
• Participate in the overall development of sales policy and other assignments as required.
• Builds presence not only with main (headquarters) location, but also with consortia branch offices by constant communication via phone and email.
• Conducts in-person and virtual presentations to varying crowd sizes across multiple locations.
• Securing annual marketing plans from preferred accounts and ensuring fulfillment of said plans in a timely manner.
• Accountable for developing and continually enhancing relationships with key corporate, business, and travel industry accounts and professional associations to maintain high visibility and increase our market share.
• Responsible for delivering revenue targets for the assigned portfolio of accounts through strategic and tactical efforts including but not limited to, contract negotiation and implementation, account support, and service.
• Performs other related duties as assigned by management.

Supervisory Responsibilities:

• Supervises National Account Coordinator(s) and Business Communication Manager(s).
• Directly supervises employees within the National Accounts department(s).
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications:

• Bachelor’s Degree (BA) from four-year college or university, or two years of related experience and/or training, or equivalent combination of education and experience.
• Certificates, licenses, and registrations required: Driver’s License
• Computer skills required:
  • Microsoft Office Suite particularly Excel, Outlook, and PowerPoint; Adobe; and Salesforce
• Other skills required:
  • Must be comfortable public speaking.
  • Exhibits strong communication, presentation, public speaking, and reporting skills.
  • Excellent organizational, leadership, interpersonal communication, and computer skills.
  • Clear and conceptual thinking ability is a plus.
  • Excellent judgment and discretion; ability to handle multiple priorities simultaneously, meet deadlines, and handle work-related stress is required.
  • Friendly, courteous, service-oriented, professional, outgoing, and customer service oriented.
  • Remains calm and professional in stressful situations.
  • Detail-oriented and works effectively under pressure while meeting all applicable deadlines.
  • Must be able to work independently and productively with minimum supervision.
  • Recognizes problems, identifies possible causes, and resolves routine problems.
  • Ability to establish and maintain a professional atmosphere for employees, clients, and customers.
  • Able to work a flexible schedule to include weekends and evenings to cover trade events and sales presentations.
  • Demonstrated ability to forecast sales.
  • Must understand and follow implicit instructions and react favorably in all work situations.
  • Must be adaptable and flexible in dealing with a variety of personalities and is frequently called upon to handle difficult situations.
  • Must be able to handle conflict and represent the company in a professional manner.
  • Must be comfortable traveling for in-person training and meetings around the world and balancing working on the road.
  • Travel is required on an as-needed basis.

Physical Demands and Work Environment:

• Frequently required to stand
• Frequently required to walk
• Continually required to sit
• Continually required to utilize hand and finger dexterity
• Frequently required to climb, balance, bend, stoop, kneel, or crawl
• Continually required to talk or hear
• While performing the duties of this job, the noise level in the work environment is usually moderate to loud
• The employee must occasionally lift and/or move up to 50 pounds / frequently lift and/or move up to 25 pounds / continually lift and/or move up to 10 pounds
• Specific vision abilities required by this job include: Close vision; Color vision; ability to adjust focus.
• Must be comfortable traveling for work and wheeling luggage.