Employment Opportunities

Department: Operations

Location: Los Angeles Headquarters Office - Calabasas CA USA

Reports to: Chief Operations Officer

Position Summary:

This position is primarily responsible for coordinating and overseeing the successful operation of one, or more ships through the flow of information to Hotels, Ground Suppliers, and European Staff, and internally with group and sales agents by performing the following duties.

Duties & Responsibilites:

• Works to a set Calendar of tasks for day-to-day operations.
• Maintains hotel blocks and releases and requests space, including extra nights, and upgrades.
• Runs reports.
• Creates accurate manifests to convey appropriate “cruise” information and sends it to necessary suppliers, utilizing the reservation system.
• Confirms services with ground suppliers through monthly updating of passenger numbers.
• Maintains costing sheets per departure for costing control.
• Generates, compiles, packages, and sends customer final documents.
• Works with the Group department to ensure all groups run smoothly.
• Coordinates any requests for custom services, in a timely manner and quote pricing to the end user.
• Answer operations questions from the Reservations (Group and Free Independent Traveler (FIT)) department.
• Works with the Air department to ensure air tickets are issued in time and accurately.
• Negotiates with suppliers for contracted and custom services.
• Validates online tour selection menu for each cruise.
• Performs other related duties as assigned by management

Supervisory Responsibilities:

This job has no supervisory responsibilities.

Qualifications:

• Associate's Degree (AA) or equivalent from a two-year college or technical school, or six months to one-year related experience and/or training, or equivalent combination of education and experience.
• Computer skills required:
  • Inventory Software; Microsoft Office Suite; Database Software, Internet Software, Spreadsheet Software, Word Processing Software, Electronic Mail Software, Presentation Software, Reservation Software, Phone Software
• Other Skills Required:
  • Excellent organizational, leadership, interpersonal communication, and computer skills.
  • Clear and conceptual thinking ability is a plus.
  • Excellent judgment and discretion; ability to handle multiple priorities simultaneously, meet deadlines, and handle work-related stress is required.
  • Friendly, courteous, service-oriented, professional, outgoing, and customer service oriented.
  • Remains calm and professional in stressful situations.
  • Detail-oriented and work effectively under pressure while meeting all applicable deadlines.
  • Must be able to work independently and productively with minimum supervision.
  • Recognizes problems, identifies possible causes, and resolves routine problems.
  • Ability to establish and maintain a professional atmosphere for employees, clients, and customers.
  • Operations experience required.
  • Knowledge of geography is helpful.
  • At least one year of experience required.
  • Ability to analyze the risk, benefit, and impact of decisions on the present and future business environment prior to taking action.
  • Ability to look at situations from several points of view.
  • Advance spreadsheet and computer skills.
  • Ability to work with internal and external senior level executives.
  • Demonstrable competence in team building, development of objectives and goals, and goal accomplishment.
  • Exceptionally strong leadership and management capabilities.
  • May require some travel on an as needed basis

Physical Demands and Work Environment:

• Occasionally required to stand
• Occasionally required to walk
• Continually required to sit
• Continually required to utilize hand and finger dexterity
• Continually required to talk or hear
• While performing the duties of this job, the noise level in the work environment is usually moderate
• The employee must occasionally lift and/or move up to 10 pounds
• Specific vision abilities required by this job include: Close vision; Color vision

Department: Marketing

Location: Los Angeles Headquarters Office - Calabasas, CA USA

Work Arrangement: On-Site

Reports to: Director, Performance Media

Position Summary:

Responsible for the strategic planning, execution, and ongoing optimization of paid search and Performance Max campaigns across Google and Bing platforms. This role requires the use of discretion and independent judgment in decision-making related to budget allocation, campaign structure, creative direction, and performance strategy. The position plays a critical role in shaping media performance, driving cross-functional alignment, and influencing broader digital marketing objectives in partnership with analytics, CRM, and content stakeholders.

Duties & Responsibilites:

• Develop and manage comprehensive paid search and Performance Max strategies that align with broader business goals and revenue targets.
• Exercise independent judgment in campaign planning, budget forecasting, and media investment decisions to meet ROAS and customer acquisition goals.
• Lead the architecture, implementation, and optimization of paid campaigns across Google Ads (Search, PMAX, YouTube, Shopping) and Bing, ensuring best practices in structure, bidding, and creative application.
• Evaluate and interpret campaign performance data to identify strategic opportunities and formulate testing roadmaps; adjust tactics and strategy based on learnings.
• Collaborate cross-functionally with analytics, CRM, and merchandising teams to interpret complex data sources and incorporate multi-touch attribution, LTV models, and audience insights into campaign strategy.
• Independently generate and present weekly and monthly reporting, inclusive of performance trends, strategic recommendations, and testing insights for leadership review.
• Partner with SEO and content leads to align paid and organic keyword strategies, influence content roadmap, and optimize user journeys across channels.
• Influence platform-level innovation and propose new initiatives to enhance media effectiveness and customer engagement.
• Stay informed on industry trends, Google Ads platform changes, and evolving best practices; proactively recommend policy or process updates accordingly.
• May be required to work extended hours, evenings, weekends, or holidays based on business needs and campaign requirements.
• Performs other related duties as assigned by management.

Supervisory Responsibilities:

This job has no supervisory responsibilities.

Qualifications:

• Bachelor's Degree (BA) from four-year college or university, or four or more years of related experience and/or training, or equivalent combination of education and experience
• Certificates, licenses, and registrations required:
  • Mandatory certifications: Google Ads Search Certification, Google Ads Shopping Certification, Microsoft Advertising Search Certification, and Microsoft Advertising Shopping Certification.
  • Nice-to-have certifications: Google Ads Measurement Certification, Google Ads Display Certification, Google Ads Video Certification, Google Merchant Center Fundamentals, Google Analytics Certification (GA4), Microsoft Advertising Native & Display Certification, and Search Ads 360 Certification
• Computer skills required:
  • Microsoft Office Suite; Project Management Software, Internet Software, Spreadsheet Software, Word Processing Software, Electronic Mail Software, Presentation Software
• Other skills required:
  • Four or more years in paid search, ideally in-house or agency
  • Expert in Google Ads, Performance Max, and Google Analytics
  • Google Ads & Microsoft certification
  • Strong analytical and Microsoft Excel skills
  • Excellent communication and presentation skills
  • Nice-to-have:
    • Experience with feed management platforms (e.g., Feedonomics, Productsup, GoDataFeed) for optimizing product feeds for Google and Microsoft Shopping campaigns
    • Luxury travel experience a plus

Physical Demands and Work Environment:

• Occasionally required to stand
• Occasionally required to walk
• Continually required to sit
• Continually required to utilize hand and finger dexterity
• Continually required to talk or hear
• While performing the duties of this job, the noise level in the work environment is usually moderate
• The employee must occasionally lift and/or move up to 10 pounds.
• Specific vision abilities required by this job include: Close vision; Color vision

Department: Sales – Key Accounts

Location: Los Angeles Headquarters Office - Calabasas, CA USA

Work Arrangement: On-Site

Reports to: Director, Key Accounts

Position Summary:

This position is primarily responsible for coordinating Marketing and Sales activities with external accounts to ensure they exceed their goals at the lowest possible cost of sale, by performing the following duties.

Duties & Responsibilites:

• Manages partnerships and relationships with third parties, such as key accounts, trade associations, corporate, tour and interline accounts, and travel agencies.
• Works closely with the Key Accounts Team to support plans to increase revenue and market share with established Key Accounts.
• Maintains log and calendar of activities and events not limited to conferences, trade shows, webinars, and calls to ensure proper coverage.
• Ensures proper collateral is ordered and shipped in a timely manner to support all activities throughout the year.
• Provides content (copy, images, etc.) for review of marketing collateral, such as direct mail, e-blasts, and flyers.
• Liaises with external account contacts and internal Marketing and Sales to develop marketing/communication materials.
• Prepares monthly sales reports in a timely manner for designated key accounts.
• Coordinates annual preferred partner agreements for key, tour, interline partners.
• Coordinates and maintains a specialty cruise list to track group host assignments by departure date.
• Acts as a liaison between Sales and specialty groups to bring new groups to fruition where a specialty host has been assigned.
• Coordinates specialty group sales reports to track booking progress.
• Ensures accuracy and optimization of third-party marketing materials.
• Develops product and destination knowledge in an independent fashion.
• Develops and maintains content for external account websites and online forums.
• Works closely with Sales and Marketing to develop PowerPoint presentations.
• Performs other related duties as assigned by management.

Supervisory Responsibilities:

This job has no supervisory responsibilities.

Qualifications:

• Bachelor's Degree (BA) from four-year college or university, or one to two years of related experience and/or training, or equivalent combination of education and experience
• Computer skills required:
  • Contact Management Systems; Microsoft Office Suite; Project Management Software, Database Software, Internet Software, Spreadsheet Software, Word Processing Software, Electronic Mail Software, Presentation Software, Reservation Software, Phone Software
• Other skills required:
  • Excellent communication skills written and oral
  • Proactive communicator
  • Travel industry work experience
  • Ability to travel to conferences and events as needed
  • Strong at building both internal and external working relationships
  • Flexibility with work assignments
  • Ability to multitask and remain organized

Physical Demands and Work Environment:

• Frequently required to stand
• Frequently required to walk
• Continually required to sit
• Continually required to utilize hand and finger dexterity
• Continually required to talk or hear
• While performing the duties of this job, the noise level in the work environment is usually moderate
• The employee must occasionally lift and/or move up to 45 pounds / frequently lift and/or move up to 25 pounds / continually lift and/or move up to 10 pounds.
• Specific vision abilities required by this job include: Close vision; Color vision

Department: Revenue Management, Analytics & Insights

Location: Los Angeles Headquarters Office - Calabasas, CA USA

Work Arrangement: On-Site

Reports to: Director, Revenue Operations

Position Summary:

This position is responsible for leading the daily operational functions of the Revenue Operations team, serving as project lead for new product deployments, and ensuring promotions and pricing are built accurately and on time across all channels. This role partners closely with cross-functional teams to deliver seamless execution, quality control, and process improvements that drive revenue performance.

Duties & Responsibilites:

• Lead and oversee the day-to-day operations of the Revenue Operations team, providing guidance, training and support to team members.
• Serve as project lead for new product deployments, ensuring accurate setup of products, pricing, and timelines in collaboration with IT, Product, Sales, Marketing, and Reservations.
• Ensure quality control of promotional builds, pricing, and system configurations across all channels.
• Manage and maintain the Promo Master and other revenue operations tools to ensure accuracy, consistency, and accessibility.
• Partner with Product Marketing to confirm promotions and pricing are communicated clearly and accurately across client-facing channels.
• Distribute and communicate promotion details (offers, terms, pricing, eligible sailings) to other team leads and internal stakeholders.
• Recommend and implement process improvements to enhance efficiency, accuracy, and overall team effectiveness.
• Performs other related duties as assigned by management.

Supervisory Responsibilities:

• Directly supervises employees within the Revenue Operations Team.
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications:

• Bachelor’s Degree (BA) from four-year college or university, or two to three years of related experience and/or training, or equivalent combination of education and experience
• Computer skills required:
  • Inventory Software; Microsoft Office Suite; Internet Software, Spreadsheet Software, Word Processing Software, Electronic Mail Software, Presentation Software, Reservation Software, Phone Software
• Other skills required:
  • Experience in revenue operations, pricing, product management or related commercial function.
  • Proven experience leading a team or managing cross-functional projects.
  • Proficiency in Excel and PowerPoint
  • Familiarity with project management methods and tools.
  • Excellent communication and collaboration skills.
  • Excellent attention to detail and ability to multi-task in a fast-paced environment.
  • Experience in using reservation systems is a plus.
  • Experience in the travel industry is a plus.

Physical Demands and Work Environment:

• Occasionally required to stand
• Occasionally required to walk
• Continually required to sit
• Continually required to utilize hand and finger dexterity
• Occasionally required to climb, balance, bend, stoop, kneel or crawl
• Continually required to talk or hear
• While performing the duties of this job, the noise level in the work environment is usually moderate
• The employee must occasionally lift and/or move up to 10 pounds.
• Specific vision abilities required by this job include: Close vision; Color vision

Department: IT

Location: Los Angeles Headquarters Office - Calabasas, CA USA

Work Arrangement: On-Site

Reports to: Director of Data Engineering & BI

Position Summary:

The Data Analytics Engineer will design, build, and scale the analytics layer that enables leaders across Marketing, Finance, Operations, Revenue Management, and Reservations to make data-driven decisions with confidence.

This role engineers governed data models, semantic layers, and high-performing BI assets on top of Snowflake, SQL Server (SSMS), and Oracle, delivered through Tableau and Power BI. The engineer will apply software engineering practices to analytics, version control, CI/CD, testing, documentation, ensuring consistency, trust, and automation across the BI ecosystem.

Duties & Responsibilites:

• Data Modeling & Analytics Engineering
  • Develop and maintain analytics-ready data models and marts in Snowflake and SQL Server.
  • Build and optimize semantic layers/governed KPI frameworks (dbt, metrics layers, semantic modeling).
  • Write and optimize SQL (window functions, CTEs, partitioning, clustering) for high-performance reporting workloads.
  • Apply data modeling best practices (star schema, snowflake schema, medallion/lakehouse).
• BI Development & Enablement
  • Build, optimize, and govern dashboards and reports in Tableau or Power BI for enterprise use.
  • Translate ambiguous business requirements into scalable, reusable BI solutions.
  • Automate recurring manual reporting tasks into robust pipelines and dashboards.
  • Implement RLS/OLS, usage monitoring, and deployment pipelines for BI platforms.
• Data Quality, Governance & Reliability
  • Implement data quality testing and monitoring frameworks (dbt tests, Great Expectations, Soda).
  • Apply governance standards for KPIs, metadata, lineage, and access controls.
  • Document business logic, models, and BI workflows for reuse and auditability.
  • Track SLAs/SLOs for key datasets and proactively address data issues before they impact users.
• Collaboration & Continuous Improvement
  • Partner with business stakeholders (Finance, Marketing, Ops, Revenue) to refine requirements into technical BI solutions.
  • Collaborate with data engineers to ensure upstream pipelines support analytic use cases.
  • Audit and modernize legacy BI assets for accuracy, reliability, and performance.
  • Stay current on modern BI practices (semantic layers, augmented analytics, data catalogs, observability).

Supervisory Responsibilities:

This job has no direct supervisory responsibilities but may provide mentorship, code reviews, and technical guidance to junior engineers or contractors

Qualifications:

• Required
  • Three to six years in a Senior Data Analyst, Business Intelligence Developer, Data Analytics Engineer role (or similar).
  • Strong SQL development across Snowflake, SQL Server, Oracle.
  • Hands-on BI development experience in Tableau or Power BI required.
  • Proven ability to design data models, semantic layers, and governed KPI frameworks.
  • Experience applying data governance, validation, and testing practices.
  • Familiarity with Git/GitHub workflows, CI/CD pipelines, and code reviews.
  • Excellent communication and analytical skills for working directly with business leaders and technical teams.
• Preferred
  • Experience with dbt or other transformation frameworks.
  • Exposure to ETL/ELT orchestration (Airflow, SSIS, Azure Data Factory).
  • Working knowledge of Python or R for automation or lightweight transformations.
  • Experience with metadata/catalog tools (Alation, Collibra, Purview, DataHub).
  • Domain experience in hospitality, travel, finance, or consumer industries.
• Certificates/Licenses: Not required, though cloud certifications (AWS, Azure) preferred
• Computer skills required:
  • SQL, Python, Snowflake/Databricks/SQL Server, Tableau/Power BI, dbt, Data governance and KPI frameworks, Data quality testing, Git/GitHub workflows, CI/CD pipelines.

Physical Demands and Work Environment:

• Occasionally required to stand
• Occasionally required to walk
• Continually required to sit
• Continually required to utilize hand and finger dexterity
• Occasionally required to climb, balance, bend, stoop, kneel or crawl
• Frequently required to talk or hear
• While performing the duties of this job, the noise level in the work environment is usually moderate
• The employee must occasionally lift and/or move up to 10 pounds.
• Specific vision abilities required by this job include: Close vision

Department: Human Resources

Location: Los Angeles Headquarters Office - Calabasas, CA USA

Work Arrangement: On-Site

Reports to: Chief People Officer

Position Summary:

The Director of People Attraction and Experience leads AmaWaterways’ efforts to attract exceptional talent and ensure every candidate and new hire experiences the warmth, care, and excellence that define our brand. This role blends strategic recruiting, employer branding, and onboarding design to create a seamless and inspiring people journey from first contact through day one. The position partners closely with senior leadership to shape a talent strategy that fuels company growth, reflects our values, and strengthens our reputation as an employer of choice.

Duties & Responsibilites:

• Design and execute a holistic people attraction and experience strategy that integrates talent acquisition, employer branding, and onboarding.
• Lead, coach, and develop a high-performing team of recruiters and onboarding specialists.
• Build strong partnerships with leaders across departments to understand workforce needs and deliver tailored hiring solutions.
• Oversee full-cycle recruitment for all corporate, shipboard, and international roles.
• Partner with Marketing and Communications to create campaigns that promote AmaWaterways as a world-class employer.
• Enhance the candidate journey from application to onboarding, ensuring a consistent and inclusive experience that reflects our brand.
• Implement metrics and reporting to evaluate recruitment effectiveness, candidate satisfaction, and time-to-fill goals.
• Develop and manage relationships with external recruiting partners, agencies, and universities.
• Drive continuous improvement in recruiting tools, technology, and processes for scalability and efficiency.
• Champion diversity, equity, and inclusion initiatives within all attraction and hiring practices.
• Collaborate with HR leadership to align workforce planning, internal mobility, and talent pipeline development.
• Perform other duties and strategic projects as assigned by management.
• Performs other related duties as assigned by management.

Supervisory Responsibilities:

• Directly supervises recruiters, onboarding coordinators, and/or talent acquisition specialists.
• Indirectly supports hiring operations and onboarding across all departments and regions.
• Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws, including interviewing, hiring, training, coaching, performance management, and professional development.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications:

• Bachelor’s degree required; Master’s degree in HR, Business, or related field preferred.
• Minimum 8–10 years of progressive experience in recruiting, onboarding, or talent programs, with at least 3 years in a leadership role.
• Proven experience designing people attraction or employer brand strategies in hospitality, travel, or luxury service industries strongly preferred.
• Expertise in candidate experience design, DE&I hiring, and recruitment marketing.
• Exceptional interpersonal, communication, and influencing skills.
• Strong analytical mindset and ability to use data to inform decision-making.
• Proficient in Applicant Tracking Systems (ATS), HRIS, and Microsoft Office Suite.

Competencies:

• Leadership – Inspires and motivates others; fosters collaboration; builds high-performing teams.
• Strategic Thinking – Aligns attraction and onboarding strategies with business goals; anticipates talent trends.
• Ethics & Diversity – Promotes inclusion, fairness, and a respectful workplace.
• Candidate Experience – Delivers a consistent, thoughtful, and brand-aligned experience for every applicant and new hire.
• Analytical Skills – Uses data to measure success and drive continuous improvement.
• Communication – Communicates clearly and persuasively in all settings.
• Change Management – Leads transformation in hiring and onboarding practices with agility.
• Business Acumen – Understands how talent and culture drive organizational success.

Physical Demands and Work Environment:

• Frequently required to sit, talk, hear, and use hands and fingers.
• Occasionally required to stand or walk.
• Work is typically performed in a professional office environment with moderate noise levels.
• The employee may occasionally lift or move up to 10 pounds.
• While performing the duties of this job, the noise level in the work environment is usually moderate.
• Specific vision abilities required by this job include: No special vision requirements.

Department: IT

Location: Los Angeles Headquarters Office - Calabasas, CA USA

Work Arrangement: On-Site

Reports to: Director of Data Engineering & BI

Position Summary:

The Senior Data Engineer will design, scale, and optimize the company’s enterprise data platform. This role will build and maintain cloud-native data pipelines, lakehouse/warehouse architectures, and multi-system integrations that support Finance, Reservations, CRM, Operations, Marketing, and guest experience analytics

The engineer will focus on building secure, scalable, and cost-efficient systems while applying modern DevOps, ETL, and cloud engineering practices. This role requires a strong technologist with hands-on expertise across data pipelines, orchestration, governance, and cloud infrastructure

Duties & Responsibilites:

• Data Platform Engineering
  • Design, build, and maintain ELT/ETL pipelines across Snowflake, Databricks, Microsoft Fabric Gen 2, Azure Synapse Analytics, and legacy SQL/Oracle systems.
  • Implement medallion/lakehouse architecture patterns, CDC pipelines, and streaming ingestion frameworks.
  • Develop scalable data models, schemas, and transformation layers that support enterprise reporting and advanced analytics.
  • Optimize Snowflake and Synapse performance and cost (clustering, partitioning, warehouse tuning, resource monitoring).
  • Leverage Python and SQL for data processing, orchestration, and automation.
• Cloud Infrastructure & DevOps
  • Architect and manage AWS and Azure multi-account environments, ensuring MFA, IAM policies, and governance are enforced.
  • Deploy infrastructure using Terraform, Azure DevOps Pipelines, and CloudFormation for reproducible, version-controlled environments.
  • Build serverless architectures (AWS Lambda, Azure Functions, EventBridge, SQS, Step Functions) for event-driven data flows.
  • Implement containerized services with Docker/Kubernetes for orchestration and workload isolation.
  • Integrate infrastructure with CI/CD pipelines (GitHub Actions, Azure DevOps, MWAA/Airflow, dbt) for automated testing and deployments.
  • Establish observability frameworks with Datadog, Prometheus, Grafana, Kibana, Azure Monitor for performance, availability, and cost transparency.
• Integration & Architecture
  • Engineer integrations across Salesforce Data Cloud/Marketing Cloud, finance systems, payment gateways (Stripe/PayPal), call center platforms, and shipboard systems.
  • Apply strong API and data exchange standards (REST/SOAP, JSON, XML, streaming).
  • Implement secrets management practices (vault-based credential management, Azure Key Vault, Airflow, Databricks, external APIs).
  • Ensure alignment with enterprise security, compliance, and governance frameworks (PCI-DSS, SOX, GDPR, CCPA).
• Governance, Quality & Reliability
  • Implement automated data quality validation, lineage tracking, and impact analysis frameworks.
  • Define disaster recovery, rollback, and versioning strategies across cloud and hybrid environments.
  • Monitor and optimize compute/storage spend; provide reporting and visibility on consumption and cost-saving initiatives.
  • Support IT and Security teams with audits, vulnerability assessments, and incident response protocols.
• Technical Excellence
  • Apply engineering standards in Python, SQL, CI/CD, Terraform, and infrastructure-as-code.
  • Stay current on new tools and technologies across AWS, Azure, and open source; evaluate and recommend adoption where applicable.
  • Document architectures, processes, and patterns to enable knowledge sharing across the team.
  • Troubleshoot complex pipeline, infrastructure, and integration issues across multiple environments.

Supervisory Responsibilities:

This job has no direct supervisory responsibilities but may provide mentorship, code reviews, and technical guidance to junior engineers or contractors.

Qualifications:

• Required
  • Seven or more years of professional experience in data engineering across cloud and hybrid environments.
  • Expert in Python for pipelines, APIs, and automation and SQL (Snowflake, Azure Synapse, Oracle, SQL Server).
  • Proven success designing and scaling platforms on Snowflake, Databricks, Microsoft Fabric Gen 2, or Azure Synapse Analytics.
  • Strong hands-on experience with workflow orchestration (Airflow/MWAA, Azure Data Factory, dbt).
  • Demonstrated mastery of Terraform/IaC, serverless AWS & Azure architectures, Docker/Kubernetes.
  • Strong DevOps background (CI/CD pipelines, Git branching strategies, automated testing, infrastructure-as-code).
  • Familiarity with enterprise governance, RBAC, metadata lineage, and compliance frameworks.
  • Experience with observability and monitoring tools (Datadog, Prometheus, Grafana, Kibana, Azure Monitor).
  • Ability to debug and resolve complex data issues spanning multiple systems.
• Preferred
  • Experience with Salesforce Data Cloud integrations and identity resolution.
  • Background in finance systems, revenue recognition, or high-volume payment processing.
  • Hands-on exposure to Iceberg/Delta tables and advanced data lakehouse architectures.
  • Experience optimizing Snowflake, Synapse, and Databricks clusters for cost efficiency.
  • Familiarity with AI/ML-driven analytics, predictive modeling, or real-time inference workflows.
  • Prior experience in travel, hospitality, or consumer-facing industries.
• Certificates/Licenses: Not required, though cloud certifications (AWS, Azure) preferred
• Computer skills required:
  • Python, SQL, Terraform, CI/CD pipelines, Airflow, Snowflake, Databricks, dbt, Azure, AWS, containerization, observability tools

Physical Demands and Work Environment:

• Occasionally required to stand
• Occasionally required to walk
• Continually required to sit
• Continually required to utilize hand and finger dexterity
• Occasionally required to climb, balance, bend, stoop, kneel or crawl
• Frequently required to talk or hear
• While performing the duties of this job, the noise level in the work environment is usually moderate
• The employee must occasionally lift and/or move up to 10 pounds.
• Specific vision abilities required by this job include: Close vision

Department: Sales

Location: Los Angeles Headquarters Office - Calabasas, CA USA

Work Arrangement: On-Site

Reports to: Senior Director, Sales

Position Summary:

This position is primarily responsible for managing the company’s efforts to maintain relationships with its national and key accounts and securing new preferred relationships with identified top ranked national accounts and consortia to increase revenue for the Company. This position will be managing those preferred accounts to achieve established revenue and market share goals at agreed budget levels.

Duties & Responsibilites:

• Develops, implements and manages current sales agreements and plans to increase revenue and market share with established national and key accounts.
• Coordinates training programs to achieve broader product awareness including but not limited to webinars, regional and national meetings, and in-office trainings.
• Attends national and key accounts’ conferences, conventions, marketing workshops, familiarization (FAM) trips, tradeshows, and training programs.
• Help develop and then communicate products, sales, and special promotional opportunities to national and key accounts and sales managers.
• Monitors sales and revenue objectives for each account to ensure market share growth and recommend appropriate action.
• Participate in the overall development of sales policy and other assignments as required.
• Builds presence not only with main (headquarters) location, but also with consortia branch offices by constant communication via phone and email.
• Conducts in-person and virtual presentations to varying crowd sizes across multiple locations.
• Securing annual marketing plans from preferred accounts and ensuring fulfillment of said plans in a timely manner.
• Accountable for developing and continually enhancing relationships with key corporate, business, and travel industry accounts and professional associations to maintain high visibility and increase our market share.
• Responsible for delivering revenue targets for the assigned portfolio of accounts through strategic and tactical efforts including but not limited to, contract negotiation and implementation, account support, and service.
• Performs other related duties as assigned by management.

Supervisory Responsibilities:

• Supervises National Account Coordinator(s) and Business Communication Manager(s).
• Directly supervises employees within the National Accounts department(s).
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications:

• Bachelor’s Degree (BA) from four-year college or university, or two years of related experience and/or training, or equivalent combination of education and experience.
• Certificates, licenses, and registrations required: Driver’s License
• Computer skills required:
  • Microsoft Office Suite particularly Excel, Outlook, and PowerPoint; Adobe; and Salesforce
• Other skills required:
  • Must be comfortable public speaking.
  • Exhibits strong communication, presentation, public speaking, and reporting skills.
  • Excellent organizational, leadership, interpersonal communication, and computer skills.
  • Clear and conceptual thinking ability is a plus.
  • Excellent judgment and discretion; ability to handle multiple priorities simultaneously, meet deadlines, and handle work-related stress is required.
  • Friendly, courteous, service-oriented, professional, outgoing, and customer service oriented.
  • Remains calm and professional in stressful situations.
  • Detail-oriented and works effectively under pressure while meeting all applicable deadlines.
  • Must be able to work independently and productively with minimum supervision.
  • Recognizes problems, identifies possible causes, and resolves routine problems.
  • Ability to establish and maintain a professional atmosphere for employees, clients, and customers.
  • Able to work a flexible schedule to include weekends and evenings to cover trade events and sales presentations.
  • Demonstrated ability to forecast sales.
  • Must understand and follow implicit instructions and react favorably in all work situations.
  • Must be adaptable and flexible in dealing with a variety of personalities and is frequently called upon to handle difficult situations.
  • Must be able to handle conflict and represent the company in a professional manner.
  • Must be comfortable traveling for in-person training and meetings around the world and balancing working on the road.
  • Travel is required on an as-needed basis.

Physical Demands and Work Environment:

• Frequently required to stand
• Frequently required to walk
• Continually required to sit
• Continually required to utilize hand and finger dexterity
• Frequently required to climb, balance, bend, stoop, kneel, or crawl
• Continually required to talk or hear
• While performing the duties of this job, the noise level in the work environment is usually moderate to loud
• The employee must occasionally lift and/or move up to 50 pounds / frequently lift and/or move up to 25 pounds / continually lift and/or move up to 10 pounds
• Specific vision abilities required by this job include: Close vision; Color vision; ability to adjust focus.
• Must be comfortable traveling for work and wheeling luggage.

Department: Information Technology

Location: Los Angeles Headquarters Office - Calabasas, CA USA

Work Arrangement:

• On-Site, if within commuting distance per company policy
• Remote if outside commuting distance per company policy

Reports to: Chief Information Officer

Position Summary:

This position is primarily responsible for maintaining master data, including all company-related products, accounts, contacts, and pricing information within the Reservation System.

Duties & Responsibilites:

• Supports the alignment of master data management for implementation and future requirements.
• Works with Product, Sales, Marketing, and Accounting departments on product pricing/costing.
• Maintains weekly promotions, including all related cost and pricing information.
• Handles all communication related to issues, resolutions, and status within appropriate departments.
• Responsible for the governance of new products entering the system that do not meet set business requirements.
• Responsible for auditing and maintaining the integrity of data.
• Prioritizes tasks, partnering with other departments with urgent needs to update or add new items.
• Continuously seek improvements, including new systems and processes to enhance overall operational efficiency.
• Manages insurance billing reports.
• Maintains proper documentation of reports for future reference.
• Gathers requirements to create reports for Crystal Report Developer.
• Generates reports and presents findings to stakeholders using Tableau reports and dashboards.
• Validates data between Tableau and various data sources to ensure accuracy and timeliness.
• Collaborates closely with Accounting and Sales teams to understand data requirements and communicates Tableau solutions to developers.
• Provides training to users on Tableau functionalities and offers ongoing support for troubleshooting and assistance.
• Works closely with Data team to develop reports and resolve issues with reports.
• Performs other related duties as assigned by management.

Supervisory Responsibilities:

This job has no supervisory responsibilities.

Qualifications:

• Associate's Degree (AA) or equivalent from a two-year college or technical school, or six months to one-year related experience and/or training, or equivalent combination of education and experience.
• Computer skills required:
  • Contact Management Systems; Inventory Software; Microsoft Office Suite; Internet Software, Spreadsheet Software, Word Processing Software, Electronic Mail Software, Reservation Software, Phone Software
• Other skills required:
  • Ability to read, analyze, and interpret financial reports, and legal documents.
  • Ability to respond to common inquiries or complaints from customers, agencies, or members of the business community.
  • Ability to define problems, collect data, establish facts, and draw valid conclusions.
  • Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
  • Proficient multitasking ability, strong attention to detail, and adeptness at working in a fast-paced team environment.
  • Strong organizational, problem-solving and analytical abilities.
  • Demonstrate proficiency in verbal and written communication.
  • Commitment to upholding high standards of excellence.
  • Capability to effectively manage priorities and workflow.
  • Demonstrate versatility, flexibility, and enthusiasm in adapting to evolving priorities.
  • Acute attention to detail.
  • Ability to work independently and collaboratively in various settings.
  • Proven track record of handling multiple projects and meeting deadlines.
  • Creative, adaptable, and innovative approach to teamwork.
  • Proficiency in managing complex projects with minimal guidance.
  • Effective communication and interpersonal skills across all organizational levels.
  • Demonstrate sound judgment and timely decision-making abilities.

Competencies:

• Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment.
• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures.
• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Completes tasks on time or notifies appropriate person with an alternate plan.
• Design - Demonstrates attention to detail.
• Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
• Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
• Leadership - Exhibits confidence in self and others; Accepts feedback from others; Gives appropriate recognition to others.
• Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Supports affirmative action and respects diversity.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Sets goals and objectives.
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
• Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
• Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Supports everyone's efforts to succeed.
• Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
• Visionary Leadership - Displays passion and optimism; Inspires respect and trust.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

Physical Demands and Work Environment:

• Occasionally required to stand
• Occasionally required to walk
• Continually required to sit
• Continually required to utilize hand and finger dexterity
• Continually required to talk or hear
• While performing the duties of this job, the noise level in the work environment is usually moderate
• The employee must occasionally lift and/or move up to 10 pounds.
• Specific vision abilities required by this job include: Close vision; Color vision