Employment Opportunities

Are you seeking a position with an organisation that truly acts in accordance with its values and demonstrates them each day through personal commitment and leadership? At AmaWaterways, our values drive how we work and why we achieve so much together.

UK AVAILABLE POSITION:

We are looking for a customer service driven, friendly, River Cruise Consultant for a maternity cover position. If you are interested in joining our team in Guildford, please review the job description and send you application together with an up to date CV to jane@amawaterways.com .

 

 RIVER CRUISE CONSULTANT – Job Description

At AmaWaterways, our River Cruise Consultants are the heartbeat of everything we do. Servicing our guests and travel agent partners as a team from the first point of enquiry right through until post travel, their mission is to deliver a sales and service experience that matches up with the 5-star experience our guests enjoy on board our ships. A positive, solution-focused and customer-centric approach is essential, as is a willingness to go the extra mile to secure each booking and to service each guest.

Sales

                    Answer telephones promptly and courteously, with a smile. We aim to answer all calls within three rings

                    Deal with enquiries professionally and efficiently

                    Ensure that the full booking process is adhered to including sending step letters and making concierge calls

                    Add and quote air to match the cruise itinerary

                    Keep up to date with new itineraries, new brochures, special offers etc.

                    Maximise earning potential of each client

                    Proactively pursue sales by upselling and cross-selling where appropriate

                    Ensure clients full details are received

                    Follow up on all enquiries, quotes, brochure requests by phone and/or email

 

Groups & Part Charters

                    Create new group bookings

                    Administer existing groups – updating group manifest, managing payments, allocation of tour escorts

                    Follow up with the Regional Sales Managers for ensure groups are being actively promoted

                    Assist in finalising of Charters & Part Charters

 

Administration

                    Keep all files, booking and client records fully up to date and processed in a timely manner

                    Follow-up with adding air to bookings out of date range

                    Chase options and balance payments

                    Handle new enquiries adding names and email addresses to mailing list

                    Ensure presentation of all information is in accordance with company policies

                    Ensure client preferences, interests, details etc are added to client records

                    Assist with general office duties as required

 

Customer Relations

                    Attend and host ship visits, client and agent functions as required

                    Develop personal relationships with clients and suppliers

                    Assist with investigation into any Guest Relations challenges raised, bringing to a satisfactory resolution

 

Business Development

                    Assist and support the business with proactive and positive suggestions and ideas

 

 

                    Be prepared to act upon and develop the proposals you make

 

Personal Development

                    Respect all your fellow workers - look for and appreciate their particular talents and contributions

                    Contribute to team positively, confidently, cheerily and with flexibility

                    Participate in courses and familiarisation trips, and report back to co-workers in writing

                    Invest in yourself: identify needs, ambitions and issues; suggest solutions and be prepared to act upon them

                    Cultivate a growth mindset - we are all here to develop, improve and learn.

 

This position reports to the Customer Services Manager.

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