Travel Advisory

Updated: April 7, 2020 at 4:00 PM GMT

APPLICABLE FOR UPCOMING SAILINGS THROUGH JUNE 30, 2020

We are continuously monitoring the updates from global health authorities and local governments in the U.S. and around the world with regards to the ongoing situation. At this time, we have extended suspensions for river cruise sailings embarking through June 30, 2020.

We want to assure our guests that we have protected their long-awaited travel experience by automatically issuing a Future Cruise Credit* equal to 115% of the value of the funds received for all purchased services through AmaWaterways (i.e. cruise, hotel/land, air, etc.), redeemable on any AmaWaterways river cruise in Africa, Europe or Asia embarking through December 31, 2022. For added flexibility, we have also made these Future Cruise Credits transferrable at any time prior to December 31, 2022 with the original owner’s written authorization.

We want to reassure you that we are in a secure position to welcome guests back on board once we can safely sail again. Until then, the rivers continue to flow and our staff and crew are patiently waiting to treat you to a memorable river cruise experience.

Terms & Conditions:

*Future Cruise Credit (FCC) is equal to 115% of the value of the funds that AmaWaterways has received for all purchased services through AmaWaterways and may be applied to any sailings embarking through December 31, 2022. If purchased, Travel Waiver Plus premium will be refunded to the original form of payment. FCC can be applied to all AmaWaterways purchased services, as well as cruise deposits. FCC has no cash value. FCC is transferrable with written confirmation provided by original FCC owner. Upon the expiration of the FCC on December 31, 2022, guests unable to use their FCC may ask for an extension or a refund equal to the original amount paid to AmaWaterways, unless FCC has already been applied in whole or partially to new booking. Standard AmaWaterways Cancellation Policy and other restrictions will apply to the FCC. This offer is only applicable to cruises affected by suspended operations. These temporary conditions are subject to change or withdrawal at any time. For international reservations on suspended operations, please inquire with your AmaWaterways representative for specific future cruise credit values and terms. CST#2065452-20.


Travel with Peace of Mind

APPLICABLE FOR FUTURE SAILINGS (EMBARKING AFTER JULY 1, 2020)

In light of the recent global events and uncertainties around travel, we wish to offer our guests additional flexibility and peace of mind so they may continue to safeguard the wonderful plans they have made for their much-anticipated river cruise with AmaWaterways. As a result, we will offer for a limited time, special provisions which allow guests with new or existing reservations to purchase AmaWaterways Travel Waiver Plus*. AmaWaterways Travel Waiver Plus provides cancellation for any reason, up to 24 hours prior to the start of their AmaWaterways booked services (cruise, pre-cruise land extensions, air etc.)

Should guests decide to cancel their cruise for any reason, they will have the following options based on date of cancellation:

  • Cancellation received up to 7 days prior to start of AmaWaterways services:
    Future Cruise Credit** covering cancellation penalties, and the balance will be refunded based on our standard cancellation policy for services purchased through AmaWaterways.
  • Cancellation received between 6 days to 24 hours prior to start of AmaWaterways services:
    Future Cruise Credit** issued for 100% of AmaWaterways services to be used towards any sailings within 24 months of cancellation date

For all new or existing reservations for Europe and Southeast Asia (deposited or paid in full), Travel Waiver Plus may be purchased up to 48 hours prior to the start of AmaWaterways purchased services. For Africa Safaris & Wildlife Cruises, Travel Waiver Plus must be purchased within 90 days prior to sailing and once full payment has been received.

Travel Waiver Plus price:

  • £135 per person

To purchase AmaWaterways Travel Waiver Plus, contact your Travel Advisor or AmaWaterways at 0800 520 2250.

Terms & Conditions:

*AmaWaterways Travel Waiver Plus program is only applicable to FIT and Group bookings. For all new or existing reservations for Europe and Southeast Asia (deposited or paid in full), Travel Waiver Plus may be purchased up to 48 hours prior to the start of AmaWaterways purchased services. Travel Waiver Plus allows guests to cancel for any reason up to 24 hours prior to the start of their AmaWaterways trip and covers cancellation penalties in the form of a Future Cruise Credit for services purchased through AmaWaterways. For Africa Safaris & Wildlife Cruises, Travel Waiver Plus must be purchased within 90 days prior to sailing and once full payment has been received.Travel Waiver Plus is not available for Egypt Cruises, and does not include any additional benefits.Travel Waiver Plus is not available for Egypt Cruises, and does not include any additional benefits. **Future cruise credit, issued via the Travel Waiver Plus program, will cover cancellation penalties and the balance will be refunded based on our standard cancellation policy for services purchased through AmaWaterways. For international reservations, ask your travel advisor for the cruise protection that is specific to your booking. Future cruise credit is valid for any sailings within 24 months from the day your cancellation was received (cancellation must be received up to 24 hours prior to trip); can be applied to cruise, land, air, and any other services on the reservation (excluding initial deposits, Travel Protection and Travel Waiver Plus). Future Cruise Credit applied to Africa reservations have additional restrictions; ask for details. AmaWaterways Cruise Protection Plan can only be purchased prior to final payment. This limited time offer with special provisions may be changed or withdrawn at any time; other restrictions may apply. CST#2065452-20.

New Final Payment Policy

APPLICABLE FOR NEW AND EXISTING 2020 RESERVATIONS

We want to assure you that we are doing everything we can to help our guests navigate through these unprecedented times, including allowing extra time for them to make the best decisions about their future travel plans.

Based on feedback received, full payment for all river cruise sailings in Europe, Africa and Southeast Asia embarking through December 31, 2020 will not be due until 60 days before departure.


Terms & Conditions:

Final payment extension to 60 days before departure is only valid on FIT and Group reservations; applicable for all cruises in Europe, Africa and Southeast Asia scheduled to depart through December 31, 2020. Reservations previously paid in full are excluded. Cancellations received between 120 and 60 days before departure are subject to £270 per person (Europe/Asia)/£1,600 per person (Africa) cancellation fees; all other cancellation penalties per our Terms & Conditions would apply. This limited time offer with special provisions may be changed or withdrawn at any time; other restrictions may apply. CST#2065452-20.

For more information, contact your Travel Advisor or AmaWaterways at 0800 520 2250.

Contacts

Please make a note of these telephone numbers:

  • Los Angeles AmaWaterways
    1 800 626 0126 or +1 818 428 6198
  • For any UK/Europe Guest:
    +44 (0)333 305 3916
  • Europe Emergency phone:
    +41 79 955 7320
  • Los Angeles, California Emergency phone:
    +1 818 398 1921

An emergency order mandating that all Los Angeles County residents must stay inside their homes has been issued. We are transitioning our headquarters team to work from home. Should you have any questions regarding your river cruise suspension or Future Cruise Credit, please contact your travel advisor as we are in direct communication with them. We apologize for the wait times as we are experiencing a much higher than normal call volume.

The UK AmaWaterways Office hours of operation are Monday through Friday: 9am – 5.30pm and Saturday: 10am – 4pm (GMT)

Frequently

Asked Questions

At this time, we have suspended all river cruise sailings in Europe, Asia and Africa embarking through June 30, 2020.

While we have suspended all river cruise sailings in Europe, Asia and Africa embarking through June 30, 2020, our standard cancellation penalties remain in effect for all other normally operating programs. However, for a limited time, we are extending special provisions which allow guests with reservations after the aforementioned dates to purchase AmaWaterways' Travel Waiver Plus which provides cancellation for any reason with a Future Cruise Credit covering cancellation penalties for services purchased through AmaWaterways. Guests who decide to cancel and have purchased travel protection should contact their insurance provider to discuss available options.

AmaWaterways has currently suspended all river cruises sailing in Europe, Asia and Africa embarking through June 30, 2020. We will continue to monitor the international travel bulletins regarding the coronavirus and will take preventive measures as recommended by the health and local authorities. We will keep you (and/or your travel advisor) informed should there be any additional travel alerts or major changes that may impact your river cruise itinerary.

We are continuously monitoring the international travel bulletins regarding the COVID-19 and will always take preventive measures as recommended by the health authorities, as well as intensifying our normal very high standards of hygiene on board. We work closely with our partners in the destinations we sail through to ensure our excursions are operated in accordance with the most up-to-date recommended guidelines.

For the safety and security of all guests on board and to ensure you have a seamless travel experience, we are now requiring details for all independent pre/post-cruise travel arrangements. At your earliest convenience, please log into our Your Cruise Check-in portal to update all required fields prior to departing for your trip.

Should there be a cancellation implemented by the carrier, any guests who have purchased air through AmaWaterways will be protected on alternative flights, whenever possible. Guests who have purchased their air independently should immediately contact their travel advisor or the airline regarding alternative arrangements. AmaWaterways is also available to assist in purchasing new air arrangements, based on availability.

Yes, final payment has been extended from 90 days to 60 days before departure for all cruises in Europe, Africa and Southeast Asia scheduled to depart by December 31, 2020. Cancellations received between 120 and 60 days before departure will now be subject to £270 (Europe/Asia) / £1,600 (Africa) cancellation fees; all other cancellation penalties per our Terms & Conditions would apply.